Manager, Clin Coord, Psych

University of Rochester•Niagara Falls, NY

3d•$66,185 - $89,356•Onsite

About The Position

The Clinical Coordinator functions as the leader responsible for the clinical staff of our main outpatient location. The Clinical Coordinator provides clinical and administrative supervision to senior-level staff clinicians (e.g., Senior Mental Health Therapists), and they may provide clinical supervision to some non-senior staff clinicians. The position shares responsibility for clinical productivity and quality of care with the clinicians. The Clinical Coordinator is the point person for urgent situations involving staff, both during regular business hours and after business hours. They report to the Director/Chief of the Service and are essential to programmatic development, implementation, and evaluation of the location. They collaborate in the development of policies and procedures and participate in the Department of Psychiatry Ambulatory Leaders Meeting. They spend a portion of their time as a primary therapist, providing behavioral health assessment, treatment planning, and treatment for patients with mental health diagnoses and their families, including providing crisis and risk management interventions, collaboration with collateral contacts, and coordination of linkages to necessary community resources.

Requirements

Master's degree in a human services discipline required from a program in a mental health field that is accredited by the Counsel for Accreditation of Counseling and Related Education Programs (CACREP), the American Art Therapy Association, the Commission on Accreditation of Marriage and Family Therapy Education (COAMFTE), or another acceptable accrediting agency as determined by the NY State Office of Professions to be the substantial equivalent of such a registered or accredited program preferred.
5 years of related clinical, supervisory and administrative experience required
Or equivalent combination of education and experience
N.Y.S. or National Credential/Certificate in addiction-related specialty upon hire required
NYS Certified Alcohol Substance Abuse Counselor if in an Addiction Psychiatry Program upon hire required

Nice To Haves

Experience providing clinical services to children with behavioral health disorders and their families preferred.
Excellent supervision skills.
Excellent interpersonal, problem-solving, crisis management, and organizational skills preferred.

Responsibilities

Provides oversight to ensure that staff clinicians meet all service standards (e.g., high-quality clinical care, productivity expectations, and timely completion of high-quality documentation).
Completes staff evaluations for direct report clinicians.
Serves as the point person for all performance issues, including overseeing Letters of Expectation and Letters of Written Warning.
Provides direct evidence-informed clinical treatment to assigned patients.
Assesses successful completion of therapeutic goals (i.e., progress monitoring) and plans patient discharge accordingly.
Independently performs complex psychosocial assessments and diagnostic formulations for patients and their families.
Meets minimum target for clinical productivity set by Ambulatory Chief.
Collaborates with referral sources and other professionals both internal and external throughout patient care activities (e.g., PCPs).
Mobilizes family and natural support networks when clinically indicated.
Documents treatment in patients’ electronic medical record in compliance with regulations. This includes the development of family-centered, comprehensive, and individualized treatment plans for patients with clearly defined therapeutic goals in collaboration with patients and families.
Provides clinical and administrative supervision to senior-level staff clinicians (e.g., Supervising Mental Health Therapists). Also, may provide clinical supervision to staff clinicians and trainees.
Shares responsibility for the quality of care being provided by the supervisee (e.g., shares knowledge of evidence-based assessment and interventions, community resources, models ethical behavior and standards, provides regular feedback on strengths and areas for growth, and communicates with other members of the supervisory team).
Provides daily consultation and support to clinical and support staff, faculty, and trainees as necessary.
Responds to urgent situations in real-time (e.g., dysregulated patient incidents).
As a member of the Pediatric Behavioral Health & Wellness Outpatient Services Leadership Team participates in planning & program development, and develops written policies and procedures.
Responsible for staff recruitment in collaboration with the other Clinical Coordinators, the Department’s Talent Acquisition Specialist, and the Director/Chief.
Interviews select candidates, contacts references as needed, and obtains required documentation (e.g., Justice Center Forms, LDSS).
Collaborates with other Clinical Coordinators and the Director/Chief to decide on final selection.
Supports clinicians with the onboarding process.
Establishes and regularly maintains cooperative working relationships with professional and administrative staff of University of Rochester Medicine.
Responsible for assisting in resolving patient/family concerns that cannot be managed by the assigned clinician, including concerns from the Office of Patient and Family Relations.
Conducts Incident Reporting Reviews (CIRR) for assigned site/program.
Reviews incidents submitted in RL Solutions to decide if the standard of care has been met and to determine if there is room for improvement.
Completes Program Level Reviews (PLR) for incidents assigned by the Quality Assurance Team; as well as Special Investigations for cases from other ambulatory services.
Serves as a member of Incident Review Committee (IRC).
Provides feedback to clinicians, supervisors, and service director/chief.