Manager, Client Success

Long View Systems • Denver, CO

5d • $115,840 - $152,040 • Onsite

About The Position

Long View is seeking a dynamic and results-focused Manager, Client Success for its Denver branch. This role will oversee key functions within assigned clients and teams, establishing and managing processes to a high standard. The Manager will drive IT teams to meet expectations and ensure service support and delivery processes are in place to meet business needs. This is a stakeholder-facing role within a company that emphasizes collaboration, support, innovation, enthusiasm, inclusion, and belonging, with core pillars of Integrity, Competence, Value, and Fun.

Requirements

• 10+ years of professional experience in a consulting or professional services environment
• 5+ years of experience in a managerial role that included full financial accountability
• Proven experience in IT professional services, business transformation and cloud adoption in Microsoft or network technologies
• 5+ years of experience working within ITIL Frameworks in a service management and availability organization
• Exceptional leadership with proven ability to lead large teams and the willingness to mentor junior staff
• Strong financial acumen, with experience managing complex budgets in excess of $8M annually
• Passionate about customer satisfaction and service improvement

Nice To Haves

• Post-secondary education
• Microsoft Certifications

Responsibilities

• Work with the service delivery team to ensure we exceed the expectations of our clients
• Act as the owner of the change and escalation processes, ensuring high levels of performance, reporting accuracy and establishing delivery improvement activities when required
• Monitor, control and support service delivery ensuring systems, methodologies and procedures are in place and followed
• Manage your team’s utilization and work with the resource management team to meet current project resource demands and plan for future growth in client projects
• Work with the recruitment team to create accurate job requirements and collaborate throughout the hiring process to achieve successful and high-quality hires
• Ensure that new team members are properly on-boarded and role expectations are clearly understood
• Remove barriers and roadblocks to help team members complete their work
• Ensure accuracy of reporting including forecasting, timesheets, vacation requests
• Act as a Long View ambassador, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments
• Facilitate a constructive and supportive quarterly Career Life Planning (CLP) experience for your team members

Benefits

• Medical
• Accident Insurance
• Critical Illness Insurance
• Dental
• Vision
• Health Savings Account (HSA) (LVS contributes $500 per plan year)
• Flexible Spending Account (FSA)
• Short-term Disability
• Long-term Disability
• Life Insurance
• Accidental Death & Dismemberment
• Voluntary Life and Accidental Death & Dismemberment
• Retirement Savings 401(k) (LVS contributes 5% of previous year’s W2 earnings)
• ROTH
• Discount Program
• Employee Assistance Program
• Paid training
• Career life planning
• Relocation and travel opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree