MANAGER, CLIENT SUCCESS

Coreforce•Baton Rouge, LA

2d•Remote

About The Position

Coreforce is an innovative SaaS company that provides digital solutions for frontline professionals, including body cameras, in-car videos, mobile routers, and digital evidence systems. These products are designed to help public safety officers and first responders save lives, strengthen community trust, and enhance accountability. The company is seeking a Manager, Client Success to join their team. This full-time role can be in-office or remote and offers a competitive salary. The position is crucial for driving client satisfaction and supporting technology that strengthens communities, operating within a fast-growing, mission-driven company with a collaborative and purpose-driven culture.

Requirements

Bachelor’s Degree in Business Administration or a related field or equivalent experience is required.
Solid track record of delivering long-term renewal contract bookings that lead to profitable revenue growth.
Knowledge of sales-related business practices.
Proficient with sales-related software programs, such as HubSpot or Salesforce.
Proficient with support-related software programs, such as Zendesk.
Demonstrate a history of building successful client satisfaction-focused teams.
Effective communication skills and adaptable communication style for interacting with team members, upper management, and clients.
Time management and organizational skills to plan and execute both large and small renewal, add-on and upsell sales campaigns and initiatives.
Strong leadership and consensus-building skills to motivate team members and manage conflict.
Track record and capability of evaluating and subsequently growing client satisfaction teams from initial hire to a national organization.
Proven ability to perform in high-visibility, high-growth environments.
Must be a team player, give and take constructive feedback.
Excellent interpersonal and collaboration skills.
Strong communication and presentation skills.
Creative, energetic, and self-driven.
Must be able to adapt to change and willing to take on new challenges, ready to roll up their sleeves and do whatever it takes to get the job done.
Must be highly organized with outstanding time management skills.
Significant travel as needed and required.
Maintain high levels of client satisfaction.
Consistently achieve monthly team goals (renewal percentages and growth attainment)

Responsibilities

Establish and implement short and long-range goals, objectives, policies, and operating procedures consistent with Coreforce’s strategic business plan.
Play a hands-on, direct role in driving client satisfaction through enhanced interactions, including leading meetings and helping to close renewal and upsell deals.
Recruit, hire, and manage a high-performing Account Management, Client Specialist, and Client Experience team.
Conducts performance evaluations, provides feedback, and manages terminations in accordance with company policies and legal regulations.
Develop the strategy and priorities across the client base.
Understand and drive a solution of sales methodology to the client base.
Clearly articulate and differentiate our value proposition to executive decision-makers.
Ability to craft solutions that meet business goals based on client interaction.
Analyze technical support issues, client feedback, and recommend new strategies to drive higher satisfaction.
Understand the product in depth and communicate product differentiation to the client base.
Capability to create and take advantage of self-generated opportunities.
Collaborate with internal departments (sales, marketing, product management, and engineering) to ensure that campaigns align with product launches and client needs.
Research, plan, and incorporate insightful talking points for potential business development opportunities within the geographical region.
Build trust and cultivate solid relationships with clients to drive client satisfaction.
Be a player/coach with an annual quota target of renewal and upsell bookings for assigned regions.
Perform industry and market research to understand what our client base has interests and desires.
Review current strategies and go-to-market plans for weaknesses and develop solutions within budget constraints.
Travel and attend trade-related events throughout the year, as needed.
Travel and attend customer meetings as needed.
Brainstorm fresh ideas with senior management.
Perform other related duties assigned by management