Manager, Client Services (Credit) - Collections

UOB • Phoenix, AZ

7d

About The Position

Client Services (Credit) - Collections is responsible for interacting with clients, either directly or indirectly, in support of sales, trading, relationship management, or portfolio management activities. The Collections area is responsible for collecting delinquent accounts and rescheduling payments, as necessary, to minimize delinquencies and foreclosures. Consumer Banking covers activities related to providing services and products directly to consumers through various business channels. This group includes retail banking, consumer lending, auto finance, small business banking, and related business areas.

Requirements

• Degree holder in Finance, Business or other related disciplines.
• Minimum 3-5 years of relevant experience in banking and customer service environment.
• MS office proficiency (Words, Excel & Outlook).
• Good knowledge/understanding of banking and financial services.
• Fluency in English language.
• High level of accuracy and attention to detail.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills.

Responsibilities

• Manage end to end debt restructuring program
• Review and process bankrupt accounts.
• Handle customer enquiries on Credit Card, Cashplus and unsecured loan matters.
• Attend to internal or external enquiries received via email.
• Escalate complex or unresolved issues to the appropriate party for further handling.
• Prepare reports and statistics for internal stakeholders.
• Handle any other reasonable duties or responsibilities as assigned from time to time

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees