Manager, Client Service | DC Retirement Plans
About The Position
Achieve organizational objectives through the coordinated achievements of subordinate staff. Assumes accountability for decisions made by subordinate staff. May spend a portion of time performing individual tasks related to the unit. However, supervisory activities constitute a primary part of the job. Provide major input into hiring decisions, rewarding and disciplinary actions. Execute annual goals and priorities. Supervise staff to assure accountability and stewardship of department resources (operational, financial and human) in compliance with departmental goals and objectives. Influence the direction for new or revised services, programs, processes, standards or operation plans. Analyze and resolve problems, interpret policies and demonstrate solid subject matter knowledge. Exercise judgment within defined procedures and policies to determine appropriate action. Provide leadership, coaching, and mentoring to subordinate staff. Listen and resolve grievances. Additional responsibilities as assigned.
Requirements
- High School Diploma or GED required
- Bachelor's degree preferred
- Over 6 years' experience in area of expertise with increasing complexity
- At least 4 years' experience supervising and leading staff
- Must maintain current required licenses and certifications relevant to field of expertise
- Demonstrate industry experience and technical knowledge in area of expertise
- Proficient use of applicable technology
- Demonstrated ability to communicate verbally and in writing throughout all levels of the organization, both internally and externally
- Expert knowledge of state and federal legislation and regulations impacting discipline
- Expertise in managing clients
- Advanced problem solving and critical thinking skills
Nice To Haves
- Bachelor's degree preferred
Responsibilities
- Achieve organizational objectives through the coordinated achievements of subordinate staff
- Assumes accountability for decisions made by subordinate staff
- May spend a portion of time performing individual tasks related to the unit. However, supervisory activities constitutes a primary part of the job
- Provide major input into hiring decisions
- Provide major input into rewarding and disciplinary actions
- Execute annual goals and priorities
- Supervise staff to assure accountability and stewardship of department resources (operational, financial and human) in compliance with departmental goals and objectives
- Influence the direction for new or revised services, programs, processes, standards or operation plans
- Analyze and resolve problems, interpret policies and demonstrate solid subject matter knowledge
- Exercise judgment within defined procedures and policies to determine appropriate action
- Provide leadership, coaching, and mentoring to subordinate staff
- Listen and resolve grievances
- Additional responsibilities as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
