Manager, Client Service Tech
About The Position
At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at www.circana.com. What will you be doing? You will manage a key established account as fully dedicated client-facing support, working independently to ensure the custom database and contracted solutions have the necessary components required for the business to execute in the marketplace. You are responsible for fostering a strong client relationship, becoming the client’s trusted advocate, proactively providing recommendations and solutions to help them answer key questions. You will engage with all levels of the client user base including C-suite.
Requirements
- 3-5+ years of experience a plus
- Consumer Packaged Goods (CPG) company experience a plus
- Demonstrated expertise in translating data and analysis into relevant implications
- Ability to handle multiple requests/actions needed (multi-tasking skills)
- Experience with data
- Strong Communication skills, both written and verbal
- Demonstrated problems solving skills
- Strong project management and process skills
- Able to engage in consultative manner with clients when helping solve/manage content deliverables
- Bachelor degree preferred
Responsibilities
- Database Delivery and Maintenance via Unify Dimension Builder
- Project Planning and Execution
- Issue Management and Creative Problem-Solving
- People Managing (direct reports in addition to client)
- Conducting and recapping the client's monthly new item review
- Excel and Unify Reporting; Analytical mindset; Use of Genius Script
- Creating client-ready content that will be presented to the top-down within the organization
- Manage client user base, ad-hoc requests, and expectations
- Demonstration of Circana behaviors
Benefits
- paid time off
- medical/dental/vision insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
