Manager, Client Relationship Management
About The Position
As a Manager of the Client Management team at OpenText, you will be responsible for leading a team of Client Managers (CMs) who are responsible for developing long-term relationships with customers. Leveraging these relationships, the CMs will drive best in class maintenance renewal retention rates and promote adoption and expansion of the OpenText product and services portfolio. You will be expected to effectively manage a team of Client Managers to ensure that they meet individual and corporate financial and relationship goals. The role involves a focus on revenue growth and will require site visits, working cooperatively with internal stakeholders to foster a strong client relationship.
Requirements
- 3 - 5 years’ experience working directly with Software Renewals in a leadership role.
- Demonstrated excellence in achievement of targets/goals/KPI’s?
- Proven experience in leadership and the ability to lead through influence.
- Bachelor’s degree or equivalent working experience.
- Familiarity with contract creation and execution in a Service Delivery environment and experience with contract terms and documents.
- Ability to apply innovative approaches and initiative to increase productivity and work standards.
- Strong desire in establishing and maintaining exceptional relationships with customers.
- Strong organizational, planning, and prioritization skills required.
- Goal-oriented, positive, a self-starter, with strong and analytical skills.
- Exceptional communication both written and verbal, with the ability to listen and understand our client requirements.
Nice To Haves
- Experience leading a sales focused team is preferable.
Responsibilities
- Hire, develop and lead an inclusive, engaged, and high-performing team.
- Successful operation of a strong Commercial team to achieve targeted on-time renewal rates, financial and relationship KPIs. Incremental revenue growth within each CM assigned territory will be a main driver of this team.
- Participate in client contract negotiations to provide commercial support and address any Client Support issues.
- Develop an in-depth understanding of Client challenges, business requirements and how OpenText enables customers to be effective.
- Work through escalated issues and liaise with a variety of stakeholders to provide a route of escalation to resolve Client Support issues.
- Regular contact with the Sales Team to understand best practices and build relationships with overlapping accounts.
- Preparation and presentation of management reports: Forecast, QBR, Client Account Overviews, Success Plans
- Ensure alignment with CM and Client Success teams globally and work closely with CM Management peers.
Benefits
- Compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
