Manager - Client Management

Worldwide Insurance Services • King of Prussia, PA

4h • Hybrid

About The Position

The Manager- Client Management will be responsible for leading a team of Client Managers in addition to having individual responsibility for an assigned block of accounts. This management position is responsible for helping to execute the company strategy for customer satisfaction, persistence, profitability and the contribution to sales efforts.

Requirements

• Bachelor's degree plus at least 7 years of group life and health insurance experience as an Account Manager or Account Executive either within the health insurance industry or within a benefits brokerage environment
• At least 1 year of management experience
• Willing to obtain an insurance license for the designated insurance line you will be working on within 6 months of your start date
• Experience or knowledge in international private medical insurance is a plus
• Acquainted with various underwriting practices including pooling, credibility, reserving and trend
• Knowledge of key regulatory and compliance issues, such as HIPAA and ERISA
• Strong executive presence and effective presentation skills
• Ability to manage multiple clients, projects, initiatives and associates simultaneously
• Solid client service problem-solving skills and ability to be flexible and adaptable to changes
• Comfortable working with numbers. Work is accurate and thorough
• A leader who can accept responsibility and be accountable
• Solid experience working in Microsoft Office suite and web browsers
• Ability to travel occasionally for this position

Nice To Haves

• Experience or knowledge in international private medical insurance

Responsibilities

• Leverage management skills to further develop a world-class Client Management team that is focused on delivering superior customer satisfaction, persistence, and profitability, supporting new business efforts
• Drive the retention of your team’s customers by enabling your team to overdeliver on our promise of concierge level service
• Manage your own book of business as assigned
• Prepare all renewal submissions, complete benefit and rate comparisons, and communicate strategies with the client for your individual block of business
• Develop and implement strategies related to the markets and accounts served
• Stay up to date on the markets, products, and competitiveness in the industry
• Build and nurture an internal network to resolve escalated client issues quickly and effectively
• Set an example for and coach your team to ensure strong relationships with clients and brokers by being an active presence in the marketplace
• Work closely with the Vice President, Client Management and members of the Sales team to make sure that our products and services are meeting the needs of our corporate customers
• Support the development of new products, services, and capabilities that lead to improved client satisfaction and retention

Benefits

• Competitive base pay + annual bonus
• Competitive medical plans
• Telemedicine available
• Paid parental leave
• Employee assistance and wellness support 24/7
• Free international healthcare coverage
• Work abroad arrangements available
• Generous PTO accrual program with carry-over option
• 9 paid holidays in addition to one floating holiday and one volunteer day
• Tuition reimbursement
• Career/Learning and development opportunities
• 401(k) with generous company match
• Pet insurance offerings
• Identify theft and legal coverages available
• Emphasis on well-being (Virtual well-being platform, monthly mindfulness events, and giveaways)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level