We are seeking a Manager, Client Experience who is passionate about healthcare and making a difference in the lives of patients living with various diseases and conditions. As a Manager, you will work across several teams, serving as a key client contact and overseeing the success of various client program and day-to-day work. As a successful Manager, you will be a strong leader with excellent writing and communications skills, an ability to translate client needs into project plans, and the ability to guide the work of junior team members. You will also help develop and implement engagement campaigns for a variety of healthcare clients, including pharmaceutical companies. Ideally, you should have agency/consulting or related experience with a background in healthcare communications, specifically pharmaceutical product communications experience. Other responsibilities include, but are not limited to: Manage account team implementation of agreed-upon programs, ensuring quality standards are met and desired results are delivered on-budget Lead project management, ensuring all activities are moving forward and are within deadlines Coordinate among interdisciplinary team of research, creative, digital and media strategists Develop a range of external and media materials including press releases, key message documents, pitches, social media content, etc. Manage client status reports, including materials trackers, media trackers, and website analytics trackers. Manage event and activation logistics in a variety of settings Set and meet campaign measurement and evaluation criteria Identify training and development needs of junior staff and provide opportunities that enable staff members to reach their full potential Assist in financial management for clients, including development of invoices and activity reports
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Job Type
Full-time
Career Level
Manager
Industry
Professional, Scientific, and Technical Services
Number of Employees
1,001-5,000 employees