Manager, Client Experience (HR Technology, HRIS/HCM)

livingHR•Tampa, FL

7d•$71,000 - $115,000•Remote

About The Position

livingHR is a remote-first, professional services "work agency" dedicated to improving the workplace. We collaborate with organizations to provide human-centric, future-of-work-ready HR-managed services, professional services, and products. Our philosophy centers on exceptional care for our employees, enabling them to deliver outstanding results for clients, partners, and communities.

Requirements

5+ years administering and implementing HRIS/HCM systems
HR Generalist or HRBP background with broad exposure across the employee lifecycle
Experience working directly with clients in consulting, professional services, PEOs, or agencies
Hands-on administrator experience with a core HRIS platform (e.g., HiBob, Dayforce and/or Rippling) required
Hands-on administrator experience with a performance/engagement platform (e.g., Lattice) required
Strong systems thinking with the ability to troubleshoot integrations independently
Excellent communication, stakeholder management, and advisory skills
Comfort operating in a lean, fast-scaling environment with high ownership expectations

Nice To Haves

HRIS and/or performance platform certification strongly preferred

Responsibilities

Own and operate human resources for clients across various industries and company sizes.
Lead HRIS/HCM implementations for clients, acting as an internal expert on their HR tech stack.
Configure, integrate, maintain compliance, and optimize HR technology systems such as HiBob, Lattice, Dayforce, Rippling, UKG, Paylocity Workday, and/or ADP.
Administer and maintain core HRIS platforms, including workflows, permissions, and data integrity.
Administer performance and engagement platforms for goals, reviews, and feedback cycles.
Manage system integrations across HRIS, performance, payroll, benefits, and other downstream tools.
Lead configurations for clients implementing new HCM systems, including change management, new module rollouts, and system upgrades.
Build and maintain automated workflows to reduce manual HR administration.
Partner with People team leaders to translate process needs into system design.
Own HR data integrity, reporting, and audit readiness across systems.
Ensure HRIS practices meet federal, state, and local compliance requirements.
Deliver dashboards and reporting to support workforce planning and OKRs.
Optimize HR processes, policies, and systems for efficiency and compliance.
Implement core HR practices such as onboarding, employee relations, and policy development.
Advise on federal, state, and local employment law compliance.