Manager, Client Experience Digital

Adelphi Group • New York, NY

12d • $82,000 - $92,000 • Hybrid

About The Position

Our team is seeking a Manager with client experience and healthcare communications expertise to serve as a counselor to our clients for one of our largest and fastest growing accounts. As a Manager, you will be responsible for developing and executing strategic integrated communications programs, supporting overall strategy, and advising healthcare clients. You will be a conceptual thinker with exceptional organizational and prioritization skills. In addition, you should have an agency background in healthcare communications with experience working on pharmaceutical products and/or disease education programs, as well as knowledge of the media landscape and considerations in this space. The ideal candidate will have broad interest in the full remit of healthcare communications, including social/digital, earned media, data and regulatory milestones, and unbranded disease awareness programming. Additionally, the ideal candidate will have a specific interest or experience in celebrity campaigns.

Requirements

• Experience working on multi-disciplinary (holistic) healthcare communication initiatives, ideally including disease education campaigns
• Familiarity with data and regulatory milestone communications
• Fluency and/or familiarity with digital and social media
• Strong understanding of the relationship between traditional public relations and the use of current online/digital technology and social media
• Experience with clients and accounts that are measurement and evaluation driven
• Strong presentation skills, poise, and professionalism
• Industry experience in healthcare communications and/or pharmaceuticals
• At least 4 years’ experience in public relations at an agency or corporate in-house (healthcare experience preferred)
• The ability to manage multiple projects at various stages simultaneously.
• Be a self-starter who works well within a highly collaborative, multi-disciplinary team.
• BA or BS in Public Relations, Communications, or in a related field

Nice To Haves

• Specific interest or experience in celebrity campaigns.
• Broad interest in the full remit of healthcare communications, including social/digital, earned media, data and regulatory milestones, and unbranded disease awareness programming.

Responsibilities

• Support day-to-day digital strategy for a major client across a portfolio of brands, becoming an expert on our clients’ business and understanding how their communications objectives help achieve business goals.
• Write content briefs, oversee social media content calendars and develop project timelines
• Coordinate with account, sci comms, analytics and influencer teams
• Off a baseline understanding of digital analytics and measurement performance-driven insights for social, influencer and digital platforms
• Manage client status & internal status documents from a digital perspective
• Maintain a keen interest in current industry trends, and act as a thought leader in elevating these trends to directly and indirectly affect clients and our digital health practice
• Attend and speak on client calls, offering strategic counsel with digital lead support
• Be a demonstrated self-starter and work well within a highly collaborative, multi-disciplinary team to deliver client success

Benefits

• Global agency with staff in 10 markets on four continents
• Close-knit agency environment with ample opportunity for visibility with senior management
• Access to world class resources and endless exposure to the most cutting-edge marketing approaches through IPG network
• Advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager