Manager, Client Data Support

Allied Solutions LLC•Carmel, IN

About The Position

The Manager of Client Data Support ensures, through the leadership of the department staff and collaboration with other divisions and departments, the successful implementation of new insurance monitoring programs for financial institutions as well as client data processor conversions, mergers, or acquisitions. This Individual plays an integral role in delivering a positive customer experience to our new financial institution clients and the potential of an expanded product partnership. This individual oversees the IT service desk as it relates to the ongoing maintenance and requirements changes for existing clients and their inbound and outbound data.

Requirements

Bachelors’ degree, or equivalent combination of education and experience, required.
Field of Study: Technology, Collaboration/Communication
5 – 7 years related work experience
2 years leadership experience
Understanding of ETL and experience with ETL tools
Understanding and knowledge of IT service management (ITSM) and Information Technology Infrastructure Library (ITIL)

Responsibilities

Utilizing all available tools and resources, monitors workflow to ensure a quality experience that meets or exceeds the expectations of clients and Allied personnel.
Manage the processes, procedures, and other controls for the creation and maintenance of data file mappings / transformations.
Manage the processes, procedures, and other controls for client configurations within Allied’s insurance monitoring system (UniTrac).
Manage the processes, procedures, and other controls for service desk ticket responses and resolutions
Exercises working knowledge of system capabilities and related workflow management.
Collaborate with the 2nd VP, IT to improve process efficiency and staffing needs
Attend and/or lead kick-off meetings, project meetings, and other ad-hoc meetings
Regularly provide status updates to stake holders
Train additional team members, as necessary
Conduct regular staff meetings and trainings for employees with a focus on their development
Ability to take timely action with client concerns and internal questions
Monitor and consistently meet established service levels through process and employee management
Provide input on project decisions related to timelines, feasibility, and other relevant working with team leads to make sure work is completed in timely manner for project deadlines to be met
Develop policies and procedures to ensure that the department operates effectively and reliably
As needed, provide direct support and guidance with regards to data file mappings for new client / product implementations and business rule configurations.