Manager, Client Billing hybrid

WakeMed Health & Hospitals • Raleigh, NC

1d • Hybrid

About The Position

The Manager, Client Billing provides strategic and operational leadership for WakeMed's Client Billing, Infor Miscellaneous (Non-Patient) Billing, and Direct-to-Employer (DTE) programs. The role integrates strategic planning, operational oversight, governance, stakeholder engagement, technology optimization, and continuous improvement to build a sustainable, scalable, and customer-focused service model.

The Manager oversees daily operations, staff performance, scheduling, and resource allocation, translating organizational goals into standardized and effective business practices. The position drives operational excellence, strengthens organizational capabilities, improves financial performance, and supports evolving business models across the health system. The role also serves as business owner for these service lines, ensuring compliance, scalability, customer focus, and alignment with organizational goals.

Requirements

• Bachelor's degree in Business Administration, Finance, or Accounting required.
• Seven years of experience in Revenue Cycle or Accounting/Finance, including finance, accounting/finance billing, or healthcare administration required.
• Experience in healthcare billing, revenue cycle, finance, or related operations.
• Ability to turn data and insights into operational improvements and measurable results.
• Leadership ability to develop teams, build relationships, and drive accountability.
• Effective communication and ability to partner across departments and with external clients.
• Problem-solving ability and comfort working in a fast-paced environment with continuous improvement.

Nice To Haves

• One year of management experience preferred.
• Certified Revenue Cycle Representative, Certified Healthcare Financial Professional, Certified Professional in Healthcare Quality, EPIC Certification in Area of Responsibility, or Project Management Professional preferred.

Responsibilities

• Lead WakeMed's Client Billing, Infor Miscellaneous (Non-Patient) Billing, and Direct-to-Employer (DTE) operations.
• Oversee billing, collections, accounts receivable, fee schedules, and revenue integrity initiatives.
• Develop and improve processes, controls, dashboards, and reporting to drive operational efficiency and financial performance.
• Lead, coach, and develop a high-performing team while managing daily operations and workload priorities.
• Partner with Revenue Cycle, Finance, Information Services, Compliance, Legal, and operational leaders to optimize workflows and implement system enhancements.
• Serve as the business owner for the service lines, ensuring they remain compliant, scalable, customer-focused, and aligned with organizational goals.
• Oversee staff performance, scheduling, and resource allocation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager