Manager, claims

iA Financial Group•Quebec, QC

3d•Hybrid

About The Position

Build the future with us Are you driven by operational excellence and continuous improvement in claims management and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a Manager, Claims, you will play a key role in optimizing operations, enhancing team performance and transforming processes to improve efficiency and service quality. This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation. What you’ll accomplish with us As a Manager, Claims, you’ll be at the core of our mission.

Requirements

Strong analytical and synthesis skills, enabling informed decision-making and process optimization
Ability to prioritize and stay organized, ensuring efficient management of workload and claims-related challenges
Strong communication skills, fostering effective collaboration with internal teams, partners and stakeholders
Leadership and ability to guide, coach and develop a team
Bachelor’s degree in a relevant field
Solid experience in operations management and improvement
Between 6 and 8 years of relevant experience, including at least 2 years in team management
Advanced level of English proficiency

Nice To Haves

Knowledge of individual insurance products and systems

Responsibilities

Optimize claims management processes by documenting, analyzing and improving existing practices to enhance operational efficiency
Promote a risk management culture and a holistic approach to claims processing to reduce errors, costs and the number of touches per file
Define, monitor and analyze key performance indicators (KPIs), implement data collection mechanisms and lead corrective actions and continuous improvement initiatives
Oversee daily team operations, contribute to recruitment, performance evaluation and talent development
Implement training and development strategies to support skills development and adaptation to evolving processes
Collaborate closely with internal teams, including transformation, to ensure effective communication and alignment of objectives
Identify and implement process automation opportunities in partnership with the transformation team to improve productivity
Support change management related to automation by preparing teams, evolving roles and ensuring adoption of new ways of working