Manager, Claims

DriveTime•Mesa, AZ

6h•Remote

About The Position

DriveTime Family of Brands includes SilverRock, which provides quality warranty and ancillary products, and a customer-friendly claims process. SilverRock offers a variety of ancillary products and administrative services encompassing everything from GAP coverage to vehicle theft and GPS tracking to dealership fleet management. Our ancillary product expertise is proven with over 1 million service contracts, products, and warranties, and over $300 million in claims. In short, as an Auto Claims Manager you will be responsible for leading your team in adjudicating claims in a timely manner. Supporting your team to achieve performance goals and improve their skill set through ongoing development. In long, our Auto Claims Managers are responsible for: Monitor team performance and trends to identify opportunities for improvement at a contributor level. Provide coaching, training, and development to team members to meet or exceed performance goals. Drive department-wide initiatives, gaining buy-in from direct and indirect reports to maximize impact, and contribute to meeting or exceeding department goals. Responsible for managing their direct report’s timecards, PTO requests, schedule adherence, and performance and development plans. Other duties as assigned

Requirements

High-school diploma required; Bachelor’s Degree preferred.
3+ years of experience with current automotive mechanical and diagnostics.
3+ years of leadership experience
Must have a strong understanding of automotive systems and repair procedures, parts pricing, labor guides, and repair shop procedures/practices.
Ability to connect with and lead team members remotely to achieve performance results.
Knowledge of call center operations and reporting.
Skilled in written and verbal communications, time management and meeting deadlines.
Is proficient in typing and general computer skills.
Must be solution oriented.

Responsibilities

Monitor team performance and trends to identify opportunities for improvement at a contributor level.
Provide coaching, training, and development to team members to meet or exceed performance goals.
Drive department-wide initiatives, gaining buy-in from direct and indirect reports to maximize impact, and contribute to meeting or exceeding department goals.
Responsible for managing their direct report’s timecards, PTO requests, schedule adherence, and performance and development plans.
Other duties as assigned

Benefits

Work From Home.
Medical, dental, and vision, oh my!
401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
Growth Opportunities.
Tuition Reimbursement.
Wellness Program.
Gratitude is Green.
Consistent Work Schedule.
Game Room.
In-House Gym.
Enjoy Social Events?
We Care and Value YOU!
Paid Time Off.