Claims Manager

Jewelers Mutual•Neenah, WI

About The Position

Summary: Leadership role within the Claim Team focused upon coaching, training, development, and performance management of assigned claim team members. Ownership of file quality, adjudication efficiency, expense control, and vendor management are key responsibilities. Collaboration with the Director of Claims on projects, directives, and key claim accountabilities will also be a major activity within this position. Aid on various claim-related tasks as assigned. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence. We’re dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of our people. Here, you’ll: Move fast and embrace change Always look for better ways Grow, thrive, and help shape what’s next Join us and be part of a culture where you can make an impact while building your future.

Requirements

Bachelor’s degree from four-year college or university.
5 years of prior insurance claim experience.
Proficiency in Microsoft suite applications including Word, Excel, Outlook and PowerPoint.
Ability to obtain/maintain an adjuster’s license

Nice To Haves

Extensive knowledge of jewelry terminology, jewelry repair processes, and jewelry industry resources preferred
Completion of the AIC, SCLA, or CPCU program preferred

Responsibilities

Lead and manage claim team personnel.
Ensure claim quality and service, along with other key claim metrics, are meeting or exceeding expectations.
Optimize processes and expense control measures.
Train, coach, and develop new and existing staff.
Report on key claim metrics, trends, and project status.
Maintain ongoing relationships with external and internal claim partners and stakeholders, such as jewelers, agents, attorneys, SIU, and independent adjusters.
Foster a strong relationship with PL Underwriting.
Investigates and reviews coverage in conjunction with legal precedence.
Examines claim reports or similar claims/precedents to determine extent of coverage and liability.
Coordinates claims personnel activity during litigation and assists counsel in claims settlement and defense.
Participates in conducting performance evaluations for subordinates, including preparing and/or reviewing a development plan for each person, which will enable each to reach maximum potential.
Represents the company as a leader both internally and externally for the company vision and mission statement and corporate culture objectives.
Carries out leadership responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Benefits

Competitive Compensation & Benefits: Includes performance bonuses, generous paid time off, and a top-tier retirement program with 401(k) matching and additional company contributions.
Collaborative Culture : Work alongside talented, passionate peers who value ownership and continuous learning.
Community & Giving : Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes
Great Place to Work® Certified : Join a team recognized for an environment of innovation and growth.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume