Claims Manager

The Mutual Group • Prior Lake, TN

2d • $110,000 - $140,000 • Hybrid

About The Position

We are seeking an experienced Claims Manager to lead a team of commercial insurance claim adjusters and drive high-quality, compliant, and efficient claim handling across all lines of business, including commercial liability, construction defect, and management liability (E&O, EPLI) claims. This role is ideal for a people-focused, results-driven leader who thrives in a fast-paced environment and brings strong technical expertise in litigation and reserving strategy. As a Claims Manager, you will oversee complex claim investigations, evaluations, damage assessments, litigation strategy, and reserve adequacy. You will serve as a technical resource for the team, ensuring reserves are timely, accurate, and defensible, while aligning with company philosophy and actuarial expectations. You will also play a key role in mitigating risk, controlling loss costs, and strengthening relationships with underwriting, actuarial, legal, sales leadership, and agency partners

Requirements

• 3+ years of leadership experience in a commercial lines claims environment.
• Demonstrated experience managing litigated commercial liability claims and defense counsel.
• Strong technical knowledge of reserving practices, coverage analysis, litigation management, and regulatory requirements.
• Proven ability to coach and develop claims professionals on both technical and leadership skills.
• Excellent verbal, written, and negotiation skills.
• Ability to work regularly at a computer and use standard office equipment as part of daily responsibilities.

Nice To Haves

• Direct experience managing construction defect, E&O, and/or EPLI claims and litigation.
• Industry designations such as CPCU, AIC, or similar certifications.
• Experience partnering with actuarial teams on reserve reviews, large loss analysis, and trend reporting.
• Proven ability to build strong relationships with internal teams and external legal and business partners.

Responsibilities

• Lead & Develop a High-Performing Team
• Litigation Management & Risk Control
• Reserving Strategy & Technical Oversight
• Ensure Quality, Compliance & Efficiency
• Build Strong Internal & External Partnerships
• Reporting & Operational Oversight

Benefits

• Competitive base salary plus incentive plans for eligible team members
• 401(K) retirement plan that includes a company match of up to 6% of your eligible salary
• Free basic life and AD&D, long-term disability and short-term disability insurance
• Medical, dental and vision plans to meet your unique healthcare needs
• Wellness incentives
• Generous time off program that includes personal, holiday and volunteer paid time off
• Flexible work schedules and hybrid/remote options for eligible positions
• Educational assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed