Manager, Change Management & Technology Enablement - Finance PMO

Netflix•Los Angeles, CA

3d•Hybrid

About The Position

This is a newly created, high-impact role within Netflix's Finance Program Management Office (PMO). The position serves as the architect and champion of change management across the Finance transformation programs portfolio. The role involves defining how the Finance PMO approaches change by establishing frameworks, standards, and toolkits, and leading GenAI adoption initiatives across the FinOps organization. This is a strategic role partnering with program managers, business stakeholders, and Finance leadership to translate complex transformations into human-centered adoption experiences. The role owns the end-to-end change journey, including stakeholder analysis, impact assessment, training, readiness validation, and go-live sustainment. Additionally, the role involves leading, mentoring, and cultivating a team of change professionals. The ideal candidate is comfortable operating at both strategic and tactical levels, understanding that technology's value is realized through user adoption.

Requirements

8+ years of experience in change management, organizational change, or transformation enablement.
At least 3 years leading change management on large-scale, cross-functional programs in a Finance or technology-oriented environment.
Proven ability to design and implement change management frameworks, methodologies, and toolkits from the ground up.
Demonstrated experience leading technology adoption initiatives, ideally including AI, automation, or enterprise systems (ERP, EPM, or similar).
Strong executive communication and storytelling skills.
Expertise in developing and executing multi-channel communication plans and stakeholder engagement strategies for global, cross-functional audiences.
Experience designing and delivering training programs, including train-the-trainer models.
Demonstrated ability to manage change at a portfolio level.
Exceptional facilitation skills; experience designing and leading workshops, readiness assessments, and cross-functional alignment sessions.
Strong analytical mindset — able to design adoption metrics, interpret data, and use insights to refine change strategies.
A genuine passion for people-centered design.

Nice To Haves

Change management certification (Prosci, CCMP, or equivalent) strongly preferred.
Experience with GenAI tools and intelligent automation platforms (e.g., Google Gemini, Claude, ChatGPT, Zapier) and a track record of driving adoption of these technologies in a business context.
Familiarity with core Finance processes — Order to Cash, Procure to Pay, Record to Report, and Planning, Budgeting & Forecasting — and the change dynamics unique to Finance transformation programs.
Experience working within or alongside a Program Management Office (PMO), with an understanding of project lifecycle governance and portfolio management practices.
Proficiency with PMO and collaboration tools such as Smartsheet, Jira, Coda, Airtable, or similar platforms.
Experience in a high-growth, global, and fast-paced technology or media company.

Responsibilities

Define and own the Finance PMO change management methodology, establishing a scalable, repeatable framework (tools, templates, and standards).
Develop and maintain a library of reusable change management artifacts (stakeholder analysis templates, change impact assessment frameworks, communication plan structures, readiness survey toolkits, RACI models, and training design guides).
Act as the internal expert and coach on change management best practices, building change capability across the PMO team and broader Finance organization.
Benchmark against industry frameworks (e.g., Prosci/ADKAR, Kotter, McKinsey Influence Model) and adapt them to Netflix's culture.
Lead team members in the change management and adoption strategy for GenAI across the FinOps organization.
Partner with the Finance GenAI Champions, product, and engineering to design adoption pathways for new AI capabilities.
Lead team members in the development and execution of GenAI upskilling and enablement programs for Finance.
Report on GenAI adoption metrics across FinOps, using data to diagnose resistance and drive interventions.
Serve as a thought leader on responsible AI adoption within Finance.
Provide holistic change management strategies across the Finance PMO project portfolio.
Lead change management on significant, high-visibility PMO initiatives from end to end.
Proactively identify change saturation risks across the portfolio and recommend sequencing or pacing adjustments.
Partner closely with Finance PMO Senior Program Managers and Program Managers to integrate change management activities into project plans.
Manage and track change management deliverables across the portfolio; provide regular reporting on change health, adoption progress, and stakeholder sentiment to PMO leadership.
Build strong relationships with Finance stakeholders to gain deep understanding of their needs.
Design stakeholder engagement strategies that build genuine understanding, confidence, and commitment to change.
Develop executive-ready communications, leadership roadmaps, and briefing materials.
Build and execute comprehensive global communication plans for Finance transformation programs.
Conduct and analyze readiness assessments, pulse surveys, and feedback mechanisms to gauge stakeholder sentiment and translate insights into action plans.
Develop and maintain stakeholder maps, resistance registers, and engagement trackers.
Make recommendations on the best tools for gathering data and sending communications.
Develop training strategy for Finance transformation programs.
Build and deploy train-the-trainer programs to extend change management and technology enablement capacity.
Measure training effectiveness and adoption outcomes; apply data-driven insights to iterate and improve enablement approaches.
Partner with Finance subject matter experts, product teams, and L&D resources to develop high-quality training materials, job aids, and quick-reference guides.