Manager - Change Management and Communications, SAP Plus

TC Energy•Calgary, AB

5d•Hybrid

About The Position

The Manager – Change Management & Project Communications, SAP Plus is responsible for defining and executing the change management and project communications strategy and planning across all phases of TC's Enterprise Resource Planning modernization program - known internally as "SAP Plus" - from design through to sustainment. The role ensures change management and communications alignment across all functional workstreams through leadership of a team of contract change management specialists and advisors and will partner closely with peers on the People team, Functional and Technical teams as well as with the Manager of the Change Management Office. Insights and actions developed and executed by this leader and team will be leveraged across the enterprise and at all levels in the organization, including the Executive and Board level.

Requirements

15+ years of experience in strategic change management and communications.
Direct experience with large, complex transformation programs
Established leadership experience with demonstrated capability in guiding a team of individual contributors.
Collaboration and influencing skills to guide cross-functional teams (e.g. Business Process Integration team, Data & Analytics team, System Integration partner and their resources, etc.), influence senior stakeholders (VP+), and manage complex landscapes and cumulative impacts across multiple functions.

Nice To Haves

Knowledge of and experience with TC’s change approach and toolkit
Knowledge of and experience with TC’s brand guidelines and communications style and tone

Responsibilities

Responsible for developing and maintaining the enterprise-wide change management and project communications strategy and plan for the multi-year ERP transformation, ensuring consistency across functions and alignment with TC’s change approach.
Responsible for recruitment and hiring of Change Management resources for the SAP Plus program
Lead a team of Change Management Specialists and Advisors embedded in program functional and technical teams to ensure alignment and consistency of approach.
Provide oversight of a Project Communications specialist who will be accountable for timely and consistent program communications, including preparation of governance communication (e.g. Board of Directors, Steering Committee and VP Leadership Council presentations)
In partnership with the People Project Manager, ensure there is a clear project plan for change and communications tasks and activities that are well communicated to the SAP Plus program team.
Define and execute approaches for senior leader alignment and sponsorship by enabling visible, consistent, and active engagement throughout the program lifecycle.
Collaborate with Corporate Communications to ensure messaging supports change objectives and is tailored to stakeholder needs.
Coordinate program level ‘down and in’ stakeholder engagement and communication activities to consistently drive awareness, understanding, and buy-in across all impacted groups.
Proactively identify enterprise-level change risks and develop mitigation strategies in collaboration with program leadership and functional teams.