Manager, Change Enablement

Equifax • Toronto, ON

10d • Onsite

About The Position

The Manager, Change Enablement is responsible for creating and leading the execution of end-to-end Change Enablement plans and programs that will be instrumental in preparing leaders and employees to embrace and adopt changes resulting from various significant organizational initiatives. At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. For US Applicants If you'd like more information on your EEO rights under the law, please view our EEO is the Law Declarations, and Nondiscrimination Provision. If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to [email protected]. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. Equifax participates in E-Verify and Right to Work (English and Spanish).

Requirements

• Relevant post-secondary education combined with a minimum of 5 years of experience in change enablement, including on large scale projects.
• Expert knowledge of change enablement principles, methodologies and change processes.
• Demonstrated experience leading and managing organizational change initiatives.
• Professional change management certification is required (i.e. CCMP, Prosci, etc.).
• Project management knowledge and experience is required.
• Proven ability to work in a multi-disciplinary team environment.
• Organizational skills to prioritize, manage and integrate work plans for a variety of projects.
• Demonstrated ability to think and plan strategically as well as manage conflicting demands, urgent tasks, and changing priorities.
• Able to analyze various forms of data, synthesize information to anticipate future trends and consequences and create innovative and flexible plans.
• Strong leadership skills.
• Experience working with AI tools in support of day-to-day work.
• Strong communication skills demonstrating a high level of professionalism in-person, verbally and in written formats.
• Confident presenter, comfortable with diverse audiences, including senior management.

Nice To Haves

• Masters Degree is a Plus

Responsibilities

• Conduct change enablement assessments and build plans to support ongoing business changes in our organization.
• Conduct and coordinate the activities required in the change enablement plan, including stakeholder engagement, communication, training, readiness tracking, knowledge transfer and various forms of learning and education.
• Proactively identify resistance risks and develop solutions to address; partnering with senior leadership to eliminate barriers to change.
• Drive awareness of change enablement programs by leading the measurement, tracking, and reporting of project plan progress; develop reporting strategies and key performance indicators (KPIs); create status overview summaries of projects for senior leadership review; and present initiatives to steering committees and executives.
• Build change enablement capability leaders across the organization through education and coaching.
• Use all available AI tools to modernize the planning and delivery of change enablement activities, and be comfortable exploring AI as an enabling tool.
• Collaborate with the Director, Change Enablement on initiatives that build the profile of the Change Enablement practice across Equifax Canada.
• Proactively identify risks to successful change adoption and work collaboratively to develop and implement appropriate responses; identify and address opportunities for process improvements (for example, training, documentation).
• Facilitate the mapping of key business processes and suggest improvements from an end-user perspective.
• Provide advice and support to the project team on advancing project outcomes and supporting executive leadership in their role as change champions.
• Partner with key stakeholders within the department, including business partners, program and project managers, process improvement specialists and technology subject matter experts, as well as with technology vendor partners, on organizational change enablement work.
• Work collaboratively with the Enterprise Project Management Office (EPMO) to ensure integration of change enablement activities with project management activities.

Benefits

• nurturing our people for career advancement and their learning and development
• supporting our next generation of leaders
• maintaining an inclusive and diverse work environment
• regularly engaging and recognizing our employees
• Equal Opportunity employer
• reasonable accommodation to assist with your job search or applicant for employment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees