Manager, Central Operations (Asset Management)

Orenda•New York, NY

5h•$145,000 - $165,000•Onsite

About The Position

Orenda is seeking a Manager, Central Operations to run the fleet's command center. This role is responsible for the unified 24/7 real-time control and data intelligence function of the Asset Management department. The position involves managing an outsourced NOC vendor and building and operating an in-house daytime desk. The goal is to keep operating knowledge within Orenda as the fleet scales, ensuring the company understands its assets better than any vendor. The role reports to the Director of Asset Management and is responsible for establishing the alarm philosophy, response playbooks, dispatch and work order flow, real-time interface with utility grid operators, performance and warranty data monitoring, and the revenue strategy and operating constraints for the automated dispatch engine. This role is ideal for an operations center leader with experience in shift work, a strong understanding of alarm philosophies, and the ability to hold vendors and optimization engines accountable with data.

Requirements

Bachelor's degree in electrical engineering, engineering technology, or a related field or; Bachelor's degree in engineering, operations management, or a related field, or equivalent qualification through progressive control room and operations center leadership.
5+ years in control room or operations center environments (utility, ISO, power plant, or renewables remote operations), including 2+ years leading a shift, desk, or team where you owned the response.
Alarm management in practice: has owned or materially improved an alarm philosophy, severity structure, or response playbook set, and can defend the choices under challenge.
Demonstrated incident command composure: has run live events end to end: triage, dispatch, escalation, communication, and after action.
Vendor or platform accountability track record: has enforced SLAs with independent data, not accepted self-reported performance.
Analytics fluency: builds and reads dashboards, reconciles data across systems, and produces performance reporting leadership can act on.

Nice To Haves

NYISO, VDER, or DER market operations exposure (dispatch, settlements, or enrollment mechanics)
NERC certification (any level) or NERC-CIP environment familiarity
BESS or renewables fleet monitoring experience; SCADA/EMS platform depth
Settlement audit or revenue-assurance experience
Previously built or scaled a monitoring function, desk, or control room from scratch

Responsibilities

Own 24/7 fleet monitoring and remote triage through the outsourced NOC vendor: alarm philosophy, severity matrix adoption, response playbooks, and escalation paths.
Stand up and run the in house daytime desk: business hours monitoring and triage, daily vendor handoff, and the discrepancy log that independently verifies vendor performance.
Dispatch Site Operations and OEMs/vendors; escalate engineering issues to the Principal Engineer; own the work order and service ticket flow with the CMMS.
Serve as the 24/7 real time operational point of contact for utility grid operators; continuously verify that every asset follows its automated dispatch schedule.
Maintain the official system-of-record event log for all alarms, actions, dispatches, and grid-operator communications.
Own the fleet's inbound call line: all site calls — including FDNY and other agency calls — route to the Central Operations team for triage, logging, and dispatch.
Own the fleet's operational data: ingest high-volume telemetry and market data and turn it into high-level summaries, reports, and dashboards for the department and leadership.
Run the NOC through the outsourced vendor today and own the roadmap and in-house capability plan to bring the NOC in-house when scale justifies it.
Coordinate with Construction and Development ahead of handover so monitoring playbooks, alarm configuration, and dispatch are built and ready before the project comes online.
Start hands-on across the desk and analytics, then build and lead the control-center and performance/markets teams until they perform nearly all the work.
Act as the performance and warranty data watchdog: monitor degradation (SOH, RTE) against warranty curves and assemble and transmit validated technical data packages to the Commercial Asset Manager for claim initiation (Asset Integrity supplies the RCA).
Provide the revenue strategy, market intelligence, and operating constraints that govern the automated dispatch engine; own the feedback loop into Orenda's asset technology platform.
Audit all market revenue statements against Orenda's own meter and telemetry data; conduct performance back-testing; own the department's official performance dashboards.
Manage the NOC vendor commercially and operationally: SLA scorecards built from Orenda data, quarterly business reviews, joint drills, and the insource versus vendor evaluation as the fleet scales.
Build and lead the Central Operations team: hire, train, and develop the Daytime Desk Operator and Performance & Markets Analyst.
Serve as the real-time operational point of contact for Con Edison and the NYISO: manage VDER/DLM event dispatch, telemetry, and grid-operator communications.
Coordinate with the three peer managers: dispatch the Site Operations Manager for on-site response and track work orders to closure; escalate complex technical events to the Principal Engineer and run the alarm playbooks they author; and assemble and transmit validated warranty/performance data packages, plus revenue and reconciliation data, to the Commercial Asset Manager.