Manager, Casting

EP | Central Casting•New York, NY

2d•$95,000 - $110,000

About The Position

At Entertainment Partners and Central Casting, we are committed to creating an environment where every employee is seen, where ideas, thoughts and perspectives are shared openly, and where fearless innovation is encouraged. Weaving diversity, equity, and inclusion into who we are will drive our competitiveness by encouraging creativity and enhanced decision making. We help to power Oscar-winning films, Emmy-winning shows, and Clio-winning commercials. Feel the satisfaction of doing work that directly impacts the most exciting industry in the world. EP is poised to redefine and evolve the back-office processes of the entertainment community with security at the core of what we do. We are looking for Manager, Casting. The Manager, Casting owns the full scope of people leadership for their team — recruitment, retention, development, and day-to-day performance. This role carries independent operational accountability, direct ownership of hiring decisions, and responsibility for building a team that consistently delivers for clients. The Manager is an active part of a unified leadership team across all Central Casting offices, sharing staff, resources, and accountability for outcomes across regions.

Requirements

High School Diploma or equivalent required; Bachelor's degree preferred.
Minimum 3 years of management experience in a client service or operations environment.
Demonstrated experience in the casting or entertainment industry.
Robust background in customer service with progressive client-facing experience.
Proven track record of building and developing teams with a focus on performance and culture.
Strong analytical skills with the ability to use data to inform decisions and drive results.
Excellent verbal and written communication skills including the ability to set clear expectations, facilitate across groups, and communicate effectively at all levels of the organization.
Maintains a high level of professionalism when handling sensitive and/or proprietary information.
Proficiency in Microsoft Office (Word, Excel, Outlook, Teams, Zoom).
Ability to work flexible hours as required by business needs.

Responsibilities

Oversee and lead a team of casting employees and day-to-day operations, including assigning tasks, setting deadlines, providing guidance, and fostering a positive and productive work environment.
Collaborate with senior managers to assign television shows and/or feature films to Casting Directors, developing a working understanding of workload balance, show complexity, client preferences, and casting partner assignments.
Set clear performance expectations and hold the team accountable through regularly scheduled 1:1 meetings, performance reviews, and timely, constructive feedback.
Conduct daily and weekly huddles with casting teams, ensuring the team is informed about priorities, operational updates, and relevant changes.
Actively seek and respond to team suggestions and ideas, involve team members in decisions that affect their work, and elevate feedback and concerns to senior management.
Serve as a coach for employees, supporting morale and motivation, conducting periodic engagement surveys, and ensuring concerns are addressed appropriately.
Participate in hiring decisions with a focus on identifying candidates who bring both the right skills and strong cultural fit.
Participate in the onboarding, mentoring, discipline, and performance management of employees per company guidelines.
Authorize employee timecards and monitor overtime, absenteeism, and vacation time.
Use team performance data and metrics to identify trends, flag issues, and inform coaching conversations.
Embrace a cross-regional mindset by treating all casting staff regardless of office or market as shared resources, and supporting flexible staffing and coverage across regions as needed.
Participate in workflow standardization initiatives, adopting and reinforcing consistent processes across offices to support scalable, unified operations.
Schedule Visiting sessions with Casting Directors as speakers.
Provide occasional after-hours and weekend support to both clients and staff and maintain accessibility via phone or email.
Own capacity planning for the team including workload distribution, shift coverage, and resource planning across projects.
Build and maintain strong working relationships with clients as a management-level point of contact.
Demonstrate excellent meeting and facilitation skills, fostering participation and collaboration in both small and large group settings.
Maintain solid working knowledge of SAG-AFTRA contracts and adult and child state and federal labor laws.
Work flexible hours as needed.
Additional duties as assigned.