Manager, Cash Applications

Advance Stores Company•Roanoke, VA

About The Position

The Cash Applications Manager is responsible for leading, training, and mentoring the Cash Applications team and all processes. The role ensures all deadlines, Service Level Agreements (SLAs), and departmental goals are met within established timelines while managing team output within budget. The manager contributes to policy and procedure development and exercises sound judgment guided by established standards, technical expertise, and training. The manager is also responsible for driving continuous improvement to ensure the team consistently gains efficiencies and leverages new technologies. This position provides service and information to internal and external customers, including the Credit Team, Accounting, Treasury, and Management. It also supports critical payment processing and ensures team accountability to Customer Service Excellence Standards. Success is measured through achievement of defined metrics. The manager is also responsible for ensuring SOX compliance.

Requirements

Strong verbal and written communication skills.
Proficient understanding of basic accounting.
5+ years
Excellent telephone etiquette
Analytical, problem solver, offers process improvements
Knowledge of lockbox, banking and accounts receivable operations.
Ability to multi-task in a fast-paced, goal oriented environment
Ability to take initiative and drive team excellence
Ten key by touch, 10,000+ key strokes per hour or greater
Strong knowledge of balancing/staff accounting procedures
Bachelor’s degree or 10+ years of equivalent experience.

Nice To Haves

PeopleSoft or large ERP experience preferred, 9Ci or boutique software preferred, Bilingual preferred

Responsibilities

Assist in the posting of all cash payment types that are in unapplied status.
Communicate with bank on required adjustments.
Follow up with customers and/or store management team when necessary.
Assign work according to workload.
Review performance periodically and provide feedback to the team.
Ensures accuracy of company accounts receivable.
Interview, hire and orient new teammates
Train and mentor team in all aspects
Ensure company deadlines, SLA and goals are met.
Work to enhance team performance
Serve as subject matter expert on Cash related projects
Test new product and provide feedback to IT and management
Create new policies and procedures
Perform other AR related duties as required by management
Supervise the reconciliation of the sub ledger accounts associated with cash
Collaborate with management on department performance goals and objectives
Work with Auditors and Accounting
Act as facilitator and project manager for new projects and existing application enhancements
Take a leadership position in identifying system issues, process improvements and enhancements.
Foster relationships with Operations and Sales team
Work to setup customers on ACH & EDI
Reconcile sub ledger accounts associated with cash.
Daily and Monthly cash reconciliation against deposits and bank statements.
Creates journal entries for disbursement of credit card fees to our stores
Auditing, provide backup and information within specified deadlines.
Prepare and provide recommendations on changes to improve cash reconciliation processes with regard to procedures, coordination between departments, and other practices that would improve operations from an accounting stand point.