Cash Applications Analyst

Brightspeed • Charlotte, NC

2d • Hybrid

About The Position

The Cash Applications Analyst is responsible for ensuring accurate and timely application of customer payments across multiple payment channels. This role supports the integrity of financial reporting by resolving unapplied payments, identifying process improvements, and collaborating with cross-functional teams to optimize cash flow and operational efficiency.

Requirements

• 5+ years of experience in cash applications, accounts receivable, or a related financial operations role.
• Bachelor’s degree in finance, accounting, business, or a related field preferred.
• Experience working with SAP-BRIM or similar financial systems.
• Strong analytical and problem-solving skills with attention to detail.
• Advanced Excel skills and proficiency in financial software systems.
• Strong communication and customer service skills with the ability to resolve complex payment discrepancies professionally.
• Ability to meet SLA deadlines while maintaining accuracy and productivity.
• Knowledge of financial regulations, compliance standards, and fraud prevention practices.
• Self-starter who adapts well to change and maintains composure under pressure.

Nice To Haves

• Experience in the telecommunications industry.
• Demonstrated experience leading or supporting system integrations related to cash application.

Responsibilities

• Receive, review, and process customer payments from various sources, including checks, electronic transfers, and lockbox deposits.
• Investigate and resolve unapplied or misapplied payments, collaborating directly with customers to clarify payment details and ensure accuracy.
• Reconcile complex payment discrepancies and perform root-cause analysis to improve process accuracy and minimize recurring issues.
• Monitor and meet established Service Level Agreement (SLA) targets for payment posting, reconciliation, and issue resolution.
• Partner cross-functionally with Accounting, Treasury, Billing, Collections, IT, and Customer Service teams to resolve upstream issues and enhance cash application efficiency.
• Conduct periodic audits and reconciliations of receivables, ensuring proper cash flow through billing and financial systems.
• Maintain and enhance documentation for cash application procedures, ensuring consistency, compliance, and audit readiness.
• Identify process improvement opportunities to enhance accuracy, timeliness, and control within the cash application function.
• Provide subject matter expertise on cash application processes in cross-functional projects.
• Act as a backup to other Cash Applications team members, as needed.

Benefits

• We offer competitive compensation and comprehensive benefits.
• Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health.
• Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees