Manager Case Processing

Akima, LLC•Brownsville, TX

13h•Onsite

About The Position

Akima Infrastructure Protection (AIP) is looking for a Case Processing Manager for the Department of Homeland Security (DHS) Immigration and Customs Enforcement (ICE) South Texas detention facilities. This role oversees daily case processing, docket coordination, and records governance across multiple locations, ensuring timely, accurate, and compliant execution of all case-related activities. The manager analyzes caseload trends, develops tracking tools and dashboards, and identifies workflow improvements to enhance efficiency and data integrity. This position exercises independent judgment in interpreting policy, resolving complex case issues, coordinating schedules with internal and external stakeholders, and validating critical case actions prior to final processing or closure. The role directs a team of specialists, sets workload priorities, and establishes quality standards for documentation, data entry, and system updates. Comprehensive knowledge of the field's concepts and principles is required. The manager leads and directs the work of other employees and has full authority for personnel decisions. They administer departmental policies and procedures, evaluate results and performance, and assist with the development of new or modified budgets, strategic plans, or policies.

Requirements

US citizen and have resided in the U.S. for the last five years.
At least 21 years of age.
Possess a bachelor's degree in an appropriate discipline.
7+ years experience in immigration case management support or related experience in social services/human services, prisoner and probation case management, healthcare case management, and/or other related industries.
Pass a criminal background and consumer credit check (no criminal record and good credit).
Obtain and maintain a DHS/ICE Government clearance.
Ability to work on-site with travel 25% of the time.
Pass all pre-employment and random drug tests.
Exceptional writing and verbal communication skills; ability to interact effectively with a multidisciplinary team.
Strong English language speaking, reading, and writing skills.
Possess strong writing skills with the ability to compose complex, detailed and comprehensive reports derived from multiple sources within strict time frames and with 100% accuracy.
Strong proven computer skills with ability to navigate multiple systems and databases to extract pertinent information and keep databases updated with accurate current case status and other information.
Strong critical thinking ability to analyze data and/or unique situations and make recommendations to ICE personnel.
Demonstrate strong empathy and compassion in a fast-paced environment; with ability to build trust with vulnerable or stressed individuals.
Possess a high degree of integrity, accountability and adherence to all DHS ICE policies, procedures, directives, and standards.
Must be trustworthy, reliable, and detail oriented.
Ability to work with a diverse population of people, including people of different cultures, with different values and lifestyles; with a cross cultural perspective.
Ability to tactfully and professionally communicate with the general public.
Ability to maintain poise and self-control during potential emergencies and unexpected situations that may involve mental and physical stress such as disturbances, altercations, fires, and building evacuations.
Maintain a professional personal appearance, calm demeanor, and discretion with confidential information.

Nice To Haves

Bilingual in the Spanish language is preferred.

Responsibilities

Direct and oversee administrative support operations for teams assisting ICE immigration officials, ensuring seamless execution of peripheral activities, records management, and document preparation.
Manage and optimize daily workloads for a team of Case Processing Specialists, in multiple locations, to ensure the timely and accurate preparation, review, and maintenance of comprehensive case files.
Coordinate and synchronize docket management with EOIR and USCIS; collaborate with ICE personnel, OPLA, consulates, and legal representatives to streamline hearings, removals, and detainee interview scheduling.
Establish and enforce quality control standards for the maintenance of Alien Files (A-files) and ICE systems, ensuring 100% data integrity, accuracy, and completeness across the team.
Audit data entry workflows and system updates to guarantee strict compliance with agency protocols, federal privacy laws, DHS policies, and federal data security requirements.
Supervise the systematic review of administrative applications, ensuring A-files are accurately updated, and docket officers are notified in a timely manner for critical law enforcement action.
Develop and monitor case tracking logs, status reports, and management dashboards to evaluate team productivity, identify processing bottlenecks, and report high-level operational metrics to leadership.
Oversee compliance tracking operations regarding release conditions, ensuring team members accurately identify and escalate violations for immediate reporting and action.
Guide research and retrieval strategies for complex county, state, and federal court records and conviction documents across multiple government databases to support legal and enforcement actions.
Direct a team of 35 specialists responsible for ICE removal documentation, flight staging logistics, and agency coordination, ensuring zero operational delays.
Establish accountability measures and audit procedures for A-file preparation, significantly reducing documentation errors and ensuring full compliance with federal guidelines.
Optimize departure-day logistics by managing timelines for manifests, release forms, and property receipts, resulting in consistently punctual transfer operations.
Mitigate liability and operational risk by overseeing strict pre-removal compliance checks for legal paperwork, medication distribution, and asset management.
Serve as the final review authority for Form I-205 departure verifications, ensuring flawless record-keeping prior to permanent file archiving.
Streamline the case closure lifecycle, managing data system integrity and protocol adherence during the final transfer of records to the National Record Center.
Utilize translators or advanced translation software to communicate fluently in the detainee’s native language.
Provide other logistical and administrative support for ICE personnel as assigned.
Provide surge support after hours, including expanded breadth and depth of tasks, as required.