Manager, Care Network Partnerships

Walker Bowen Talent Partners•Susquehanna Township, PA

9d•Remote

About The Position

Walker Bowen Talent Partners is excited to partner with a scaling non-emergency medical transportation (NEMT) health tech company as they continue to expand their services and partnerships across the US. The Manager, Care Network Partnerships will be responsible for strengthening connections among care facilities, provider organizations, advocacy groups, and community stakeholders that influence access to and coordination of non-emergency medical transportation in Medicaid and Medicare markets. Our client is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. Our client employs proprietary technology, paired with a nationwide network of vetted transportation providers. This enables payers and health systems to deliver cost-effective, on-demand transportation intelligently, enhancing the patient experience in the process. They serve the largest Medicare Advantage, Medicaid, and provider programs in the country. The Manager, Care Network Partnerships serves as a strategic relationship partner focused on strengthening connections among care facilities, provider organizations, advocacy groups, and community stakeholders that influence access to and coordination of non-emergency medical transportation in Medicaid and Medicare markets. Sitting within the Growth team, this role works cross-functionally with sales, marketing, account management, facilities, operations, transportation operations, and product to build external relationships, support facility market development, surface actionable insight, and improve adoption of our client's programs and tools. This role uses HubSpot as the primary platform for contact and stakeholder management, relationship tracking, outreach documentation, and visibility into engagement across markets. This role goes beyond traditional account management or customer support by serving as a consultative, externally facing partner who builds connective tissue between external stakeholder needs, community relations, and internal priorities.

Requirements

Bachelor’s degree or equivalent experience
4+ years of experience in healthcare partnerships, provider relations, customer success, account management, community engagement, network development, or a related field
Experience working with healthcare facilities, provider organizations, Medicaid-adjacent programs, or community-based stakeholders
Experience using HubSpot or a similar CRM for contact management, stakeholder tracking, and activity documentation
Experience working cross-functionally across commercial, operational, and strategic teams

Nice To Haves

Experience working in Medicaid or Medicare Advantage markets, particularly in roles related to access, coordination, or transportation
Experience supporting market development, partnership growth, or new program implementations
Familiarity with healthcare operations, care coordination workflows, or discharge planning processes

Responsibilities

Maintain and grow a prioritized database of care facilities, provider organizations, advocacy groups, and other stakeholders with high transportation needs or strategic relevance in key Medicaid and Medicare Advantage markets
Lead care facility partnership engagement and change management during new program implementations, partnering with the internal Facilities team to support local alignment, smooth onboarding, and adoption of programs, tools, and workflows
Build and maintain relationships with facility leaders, advocacy groups, and other local stakeholders, representing SafeRide Health in external meetings, market visits, and community events as applicable
Gather and synthesize standing orders, complaints, stakeholder feedback, competitive intelligence, and product or market listening insights to identify patterns, surface opportunities, and inform cross-functional teams
Support account management and internal teams as a point of contact for facility market needs across new health plan implementations and existing plans
Maintain accurate stakeholder records, outreach activity, engagement notes, and strategic relationship intelligence in HubSpot to support cross-functional planning, growth efforts, and RFP opportunities
Contribute to strategic outreach and socialization efforts with local organizations, advocacy groups, and state or community stakeholders, as appropriate
Track and report on measurable partnership impact, including program utilization and engagement within markets