Manager- Care Coaching

Humana • Menomonie, WI

1d • $78,400 - $107,800 • Remote

About The Position

Enhance your Family Care career in this Manager, Care Coaching role. Reporting to the Associate Director, Care Coaching, you will support the work of Care Management staff. You will provide daily leadership and mentoring to staff. You will deliver services in a manner that expresses Humana values and the Family Care program values of access, choice, quality, and cost effectiveness.

Requirements

• Bachelor's degree in human services or a related field or associate degree in nursing.
• 1 year of leadership experience in the human services field.
• 3 years of experience working in the Family Care program.

Nice To Haves

• 5 years of experience working with individuals with intellectual/developmental disabilities, physical disabilities or frail elders.
• Reside within 1 hour of Dunn County
• Master's degree in public administration, social work or related field.

Responsibilities

• Mentor and support the work of Field Nurses and Care Coaches (or IDT) to ensure the Family Care benefit is delivered in compliance with the DHS contract.
• Identify learning needs; arrange for mentorship, provide clear expectations, facilitate orientation and ongoing learning to build capacity of IDT staff.
• Assess and coach staff on the IDT primary competencies and performance standards.
• Review reports, assess process and review documentation.
• Assess utilization and the quality of care management for each member served.
• Participate in cross departmental collaboration to ensure the quality and effectiveness of provider services.
• Educate community partners.
• Participate in the hiring process by selecting, orienting, and training associates.
• Facilitate in person unit meetings and attend quality visits.

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree