Manager, Car Wash Operations

Nouria•Springfield, MA

1d•Onsite

About The Position

Golden Nozzle Car Wash is seeking a hands-on, results-driven Site Manager to oversee the daily operations of their high-volume car wash facility. This leadership role is for someone who thrives in a fast-paced environment, enjoys leading teams, and is passionate about operational excellence and outstanding customer service. The Site Manager will be responsible for maximizing site performance, developing their team, and ensuring every customer has a great experience.

Requirements

At least 18 years of age
Ability to work up to 50 hours per week, with additional hours as business needs require
Flexible availability to cover shifts at the location such as evenings, weekends, and holidays if needed
Required to work at least one weekend day
Open availability based on the operational needs of Golden Nozzle
Leadership experience in a supervisory or management role (car wash, automotive, retail, or service industry preferred)
Ability to lead, motivate, and develop a high-performing team
Strong organizational, communication, and multitasking skills
Customer-first mindset with a commitment to delivering exceptional service
High School Diploma or equivalent

Nice To Haves

Working knowledge of car wash equipment, maintenance practices, and safety standards is a plus
Proficiency with Microsoft Office and basic operational software systems

Responsibilities

Lead and supervise all daily site operations including staffing, scheduling, coaching, and performance management
Ensure the facility, equipment, and grounds are clean, safe, and fully operational at all times
Optimize workflow and vehicle throughput to minimize wait times and enhance customer experience
Deliver best-in-class customer service by addressing inquiries, feedback, and concerns promptly and professionally
Execute sales initiatives and membership growth strategies to drive revenue and customer retention
Monitor inventory levels and coordinate ordering of chemicals, parts, and operational supplies
Enforce all safety procedures and regulatory compliance standards
Review operational reports, KPIs, and financial metrics to improve site performance
Partner with senior leadership to execute site-specific goals and business initiatives
Resolve employee and customer conflicts effectively to maintain a positive, productive environment