Manager - Capacity Management & Access Analytics - Hybrid

Ochsner Clinic Foundation•New Orleans, LA

1d•Hybrid

About The Position

This job leads the Capacity Management & Access Analytics team responsible for improving provider scheduling capacity, patient access, workflow performance, and operational efficiency. This role partners with clinical, operational, and information system leaders to analyze performance data, identify improvement opportunities, standardize processes, and implement technology enabled solutions that improve patient access and organizational performance.

Requirements

Bachelor’s degree in Healthcare Administration, Data Analytics, Information Systems, or related field.
5+ years experience in healthcare operations, patient access, ambulatory operations, provider scheduling, information technology, or a related field.
2+ years of supervisory or management experience.
Strong analytical and problem-solving skills with ability to identify trends and recommend operational improvements.
Excellent written and verbal communication skills with the ability to present complex information to technical and non-technical audiences.
Ability to lead cross-functional initiatives involving clinical, operational, and IS stakeholders.
Experience with reporting and analytics tools (Excel, Tableau, Power BI, Epic SlicerDicer or similar).
Knowledge of healthcare operations, provider scheduling, patient access workflows, and performance metrics.
Knowledge of AI-enabled technologies and automation tools that improve operational performance.
Strong organizational, project management, and change management skills.

Nice To Haves

Master’s degree in Business Administration, Healthcare Administration, or related field.
1+ years of experience leading operational analytics, performance improvement, or quality initiatives.
Experience with Epic Cadence, provider schedule, and/or patient access operations, with the ability to leverage data to support operational decision-making, strategic planning, workflow optimization, and organizational performance improvement.

Responsibilities

Oversees provider capacity management, patient access performance, and operational analytics to improve scheduling efficiency, workflow effectiveness, and organizational outcomes.
Analyzes operational and performance data to identify trends, recommend solutions, and implement sustainable process improvements.
Provides strategic insights, forecasting, and actionable recommendations to operational and executive leadership to support informed decision-making.
Develops, maintains, and standardizes operational procedures, documentation, and training materials.
Partners with clinical, operational, revenue cycle, patient access, and information systems leaders to optimize provider scheduling, patient access, and operational performance.
Serves as the subject matter expert for provider capacity management, access analytics, Epic Cadence optimization, and operational best practice.
Leads or support strategic initiatives involving provider scheduling optimization, automation, AI-enabled technologies, and digital transformation to improve operational efficiency and patent access.
Evaluates, implements, and optimizes AI-enabled technologies and automation solutions that enhance provider scheduling, workflow efficiency, operational performance, and the patient and provider experience.
Collaborates with Information Systems and operational leaders to identify, evaluate, and adopt emerging technologies that support innovation and continuous improvements.
Leads, coaches, mentors, and develops a team of analysts to achieve departmental goals.
Establishes performance expectations fosters accountability and collaboration, and supports employee engagement, professional development, and succession planning.
Performs other related duties as assigned.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
Complies with the employer's Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.