Manager, Candidate Experience

MongoDB•Austin, TX

About The Position

MongoDB is looking for an individual to manage our global Candidate Experience function. In this role, you will own the end-to-end candidate experience operations across the US, EMEA, and APAC building a high-performing team of coordinators and ensuring every candidate who interacts with MongoDB leaves with a positive and lasting impression — regardless of outcome. You will be a strategic partner to the Recruiting leadership team, driving operational excellence, process standardization, and regional consistency across a distributed team. This is a people-first role for a leader who is equally passionate about scaling systems and developing talent.

Requirements

7+ years of experience in recruiting coordination, recruiting operations, or talent acquisition, with at least 3 years in a people management role
Demonstrated experience managing distributed or global teams across multiple time zones and regions
Deep understanding of the candidate lifecycle and best practices for high-volume, high-quality interview experience
Strong operational mindset with a track record of building scalable processes and driving measurable improvements
Experience with ATS platforms (Greenhouse preferred) and scheduling tools; comfort with data and reporting
Excellent communication, influencing, and stakeholder management skills — including experience working with senior recruiting and business leaders
Ability to thrive in a fast-paced, ambiguous environment and manage multiple competing priorities across regions

Responsibilities

Develop and lead a globally distributed team of Candidate Experience Leads & Coordinators (CECs) across multiple regions including US, EMEA, and APAC
Foster a cohesive team culture across time zones, building engagement and alignment around shared goals and values
Set the vision and strategy for candidate experience globally, ensuring a consistent, high-quality, and equitable experience across all regions and hiring stages
Own and evolve the candidate journey from interview scheduling through offer acceptance, identifying friction points and implementing scalable solutions
Build and maintain reporting dashboards to track key metrics such as scheduling SLAs, candidate satisfaction (NPS), and coordinator productivity
Consistently monitor and forecast team capacity, ensuring regional teams are appropriately staffed to meet hiring volume
Partner cross-functionally to align candidate experience initiatives with broader talent strategy
Drive adoption of new tools and automation to increase coordinator efficiency using AI