Manager - Cancer Access

University of Arkansas System•Little Rock, AR

7d•Onsite

About The Position

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. This Access Manager manages the day-to-day Patient Access outpatient operations in the Central Access Business Center (CABC). This position is responsible for the team’s performance meeting and/or exceeding the department standards as developed by the CABC Director. This position reports directly to the CABC Director.

Requirements

High School Diploma/GED
Nine (9) years of patient registration, billing, and/or scheduling in a healthcare environment
Two (2) years of supervisory experience OR Bachelor's Degree in Healthcare or a related field
Five (5) years of experience in patient registration, billing, and/or scheduling in a healthcare environment
Two (2) years of supervisory experience
Must have excellent organizational and interpersonal skills in order to successfully interact with individuals of diverse backgrounds
Well-developed decision-making skills
Highly motivated and self-directed individual to establish plans of action
Proof of legal authority to work in the United States on the first day of employment.

Nice To Haves

Advanced knowledge of Epic system and third party payer requirements.

Responsibilities

Manages the day-to-day Patient Access outpatient operations in the Central Access Business Center (CABC).
Responsible for the team’s performance meeting and/or exceeding the department standards as developed by the CABC Director.
Will comply with all CABC, Patient Access, Integrated Clinical Enterprise, and UAMS policies and will ensure that direct and indirect reports comply as well.
Serve as an advocate for enhanced patient access performance within the team.
Responsible for ensuring the team provides the highest level of customer service and creates an atmosphere that motivates employees to work at optimal efficiency.
Responsible for sharing on-call responsibility with other Access Managers including off hours when needed.
Responsible for hiring staff, new employee onboarding, training, and development of staff.
Responsible for annual training facilitation staff development and providing employee coaching.
Responsible for employee evaluations.
Works with CABC Support for timekeeping and other HR items.
Promotes teamwork and models the core concepts of Patient Family-Centered Care (PFCC).
Conducts and assists with crucial conversations with staff when disagreements occur and when necessary progressive discipline.
Conducts team meetings and one-on-one meetings with direct reports.
Provides proper transfer of information as necessary using communication skills and tools.
Perform other duties as needed.