Buyer Exp GBH - Risk, Trust and Payment

eBay • Toronto, ON

58d

About The Position

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
The Global Buying Hub (GBH) team is dedicated to creating a seamless, personalized, and locally relevant shopping journey for eBay buyers worldwide. We support more than 150 markets and 11 languages, ensuring global consistency while delivering experiences that reflect local expectations, cultural nuances, and buyer preferences.
To amplify our impact, we are seeking a Manager, Buyer Experience – GBH (Risk, Trust & Payments) to support initiatives that enhance buyer confidence and reduce friction across the checkout. This role will play a key part in defining and improving payment, identity, and risk-related buyer touchpoints, helping eBay deliver secure, intuitive, and globally compliant experiences.

Requirements

• 5–8 years of experience in Buyer Experience, Payments, Marketing, or Strategy roles within e-commerce, fintech, or digital platforms.
• Proven ability to turn insights into business actions — using data, research, and benchmarking to shape recommendations.
• Analytical thinker with experience in market analysis, competitive intelligence, and performance reporting.
• Passion for eBay’s mission and a genuine interest in improving global buyer trust and payment experiences.

Responsibilities

• Analyze buyer payment behaviors and preferences (e.g., wallet usage, BNPL adoption, mobile payment trends) to inform product and business priorities.
• Partner with marketing teams to map local payment landscapes and assess how eBay’s offering compares to competitors.
• Provide insights-driven recommendations to Product and Payments teams to improve buyer adoption of preferred payment methods and reduce friction in high-potential markets.
• Support the development of the regional Risk strategy
• Collaborate with Product, Payments, and Marketing teams to design and execute buyer education and awareness initiatives that promote secure and easy payments
• Partner with Business Analytics and FP&A to quantify the business impact of Payment and Risk improvements (conversion, satisfaction, and retention).
• Contribute to regional launch planning and performance reviews for new payment capabilities, ensuring readiness across teams.
• Work closely with Payments, Risk, Trust, Marketing to ensure initiatives balance buyer experience, risk management, and commercial performance.
• Collaborate with Legal, Compliance, and Policy to understand market-specific regulations affecting buyer payment experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed