Manager, Business Systems Administration

Neumo Holdings LLC•Fort Wayne, IN

4h•Remote

About The Position

Neumo is seeking an experienced, operationally minded Manager, Business Systems Administration to lead the team responsible for the administration, configuration, and continuous improvement of Neumo's Salesforce platform and related business systems. This role oversees a team of Salesforce administrators and other business system administrators, ensuring the platform reliably supports Sales, Accounting, and Service operations as well as enterprise integrations to other business systems. The Manager partners with business stakeholders to translate operational needs into scalable system solutions, establishes administration standards and governance, and safeguards data integrity, security, and compliance. Balancing hands-on technical leadership with people management, the role develops team capabilities, prioritizes competing demands, and drives adoption of tools and automation that improve business efficiency. The position is accountable for the overall health, performance, and strategic roadmap of the systems under its purview.

Requirements

Expert-level knowledge of Salesforce administration, including configuration, security, data management, Flow automation, and reporting.
Hands-on experience administering and integrating Salesforce with Sales, Accounting, and Service systems.
Proven people-management and team-leadership skills, including performance management and staff development.
Strong requirements-gathering, project-management, and change-management skills.
Excellent analytical and problem-solving abilities with a strong focus on data integrity and quality.
Effective communication skills, with the ability to translate technical concepts for business stakeholders.
Ability to manage competing priorities and deliver results in a fast-paced, evolving environment.
Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related field.
At least 10 years of Salesforce administration experience, including hands-on work across Sales, Accounting, and Service operations and experience with system integrations.
Demonstrated experience leading or managing a team of administrators or technical staff.
Salesforce Certified Administrator credential.
An equivalent combination of education and experience may be considered.

Nice To Haves

Master's degree in Information Systems, Business Administration, or a related field.
Salesforce Advanced Administrator, Platform App Builder, or Sales/Service Cloud Consultant certification.
Experience with enterprise system integrations.

Responsibilities

Lead, mentor, and manage a team of Salesforce administrators and other business system administrators, setting priorities, assigning work, and conducting performance management.
Oversee the administration, configuration, and maintenance of the Salesforce platform, including users, roles, profiles, permission sets, security, and data management.
Administer and optimize Salesforce functionality supporting Sales, Accounting, and Service operations to align the platform with business processes and reporting needs.
Collaborate with the Enterprise Integration Manager and their team on the design, implementation, and maintenance of third-party and system integrations, ensuring reliable data flow between Salesforce and connected business systems.
Partner with business stakeholders and the Process Analyst team to gather requirements, evaluate options, and translate operational needs into scalable system enhancements, with clear hand-offs between process analysis and system administration.
Establish and enforce administration standards, governance, change management, and documentation practices across the systems team.
Manage the intake, prioritization, and delivery of enhancement requests, projects, and platform release cycles.
Monitor system performance, security, and data integrity, proactively resolving issues and implementing preventive controls.
Build reports, dashboards, and automation, including flows, validation rules, and approval processes, to deliver actionable insights and improve efficiency.
Own the Salesforce roadmap, setting priorities and communicating platform strategy to leadership, and translate business goals into platform investments.
Evaluate new platform features, releases, and technologies, recommending adoption strategies that advance the systems roadmap.
Performs other related duties as assigned.