Manager, Business Services

Tarrant County College District•Fort Worth, TX

7d•Onsite

About The Position

This role is responsible for leading campus Business Services operations that support the College’s financial stewardship, student service objectives, and operational effectiveness. Provides functional leadership for the delivery of Business Services programs and services, ensuring compliance with institutional policies, regulatory requirements, and sound business practices. Serves as a key campus resource and liaison, collaborating with district and campus stakeholders to support service excellence, financial accountability, process improvement, and student success.

Requirements

Bachelor’s degree and five (5) years’ working experience related to the Essential Performance Requirements; or any equivalent combination of education and work-related experience
Two (2) years' working experience supervising (e.g., leading people, processes, programs, or projects that included planning, execution, and monitoring of outcomes)
Knowledge of student account operations, cashiering, billing, accounts receivable, and related Business Services operations
Knowledge of accounting principles, cash management practices, internal controls, and applicable financial regulations
Knowledge of enterprise resource planning (ERP) systems, software applications, and records management practices
Skilled in analyzing financial and operational information to support decision-making, reporting, and compliance requirements
Skilled in providing customer service and communicating effectively with students, employees, and external stakeholders
Skilled in coordinating multiple priorities and operational activities in a fast-paced environment while maintaining accuracy and attention to detail
Skilled in leading, training, and developing employees to support effective service delivery and operational performance
Ability to interpret and apply College policies, procedures, and regulatory requirements to resolve complex issues
Ability to collaborate with district and campus stakeholders to support operational effectiveness, process improvement, and student success
Ability to support the effective use and integration of Business Services systems and technologies
The employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.
The employee is occasionally required to stand, walk, and climb or balance.
The employee must occasionally lift and/or move up to 10 pounds unassisted, or up to 25 pounds with the assistance of other employees or equipment as appropriate.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

At least one (1) year’s working experience in a college or university setting
At least one (1) year’s working experience using enterprise resource planning (ERP) systems or related financial and student information systems
At least one (1) year’s working experience using Microsoft Excel to analyze reports

Responsibilities

Administers campus Business Services operations by maintaining student accounts, collections, payment plans, refunds, refund requests, cashiering, contract billing, 1098-T processing, payment processing, and student-sponsored billing activities
Manages daily operational activities and service delivery to support efficient, accurate, and customer-focused Business Services operations
Resolves complex student account issues and responds to inquiries from students, third-party sponsors, faculty, staff, administrators, and external stakeholders in accordance with College policies and procedures
Oversees campus cash management activities and internal controls to safeguard assets and ensure compliance with established financial, regulatory, and security requirements
Monitors operating expense accounts, student accounts receivable activities, and related financial records to support accuracy, accountability, and reporting requirements
Oversees contractual and sponsored billing activities to ensure accurate billing, documentation, and compliance with applicable requirements
Prepares, reviews, and maintains financial, operational, and regulatory records and reports related to Business Services activities
Coordinates records management activities, including the review, retention, and disposition of departmental records in accordance with College requirements
Serves as a campus representative for Business Services by participating in campus and district meetings, committees, initiatives, and special projects that support operational effectiveness and student success
Collaborates with district and campus stakeholders, including Facilities and Emergency Management, to support effective business practices and operational support services
Oversees assigned operational support functions, including key control and lost-and-found processes, and coordinates related activities with appropriate campus and district departments
Supports the administration, functionality, configuration, and effective use of Business Services ERP systems and related software applications and provides guidance regarding business processes and system integration
Supports student success initiatives through the effective delivery of Business Services programs and services
Leads the recruitment, selection, onboarding, training, scheduling, and performance development of assigned staff.
Oversees daily work activities, provides training and guidance, monitors performance, and ensures work is completed accurately and efficiently.
Performs advanced or more complex functional work alongside staff while supporting departmental operations and service delivery.
Provides direct day-to-day leadership and guidance to staff to support effective task completion and employee development.
Participates on behalf of the College in external community organizations and associations as assigned to support the essential performance requirements
Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
Supports the mission, values, goals, and principles of the College
Works under the supervision of the assigned department leader
Performs Other Related Tasks as Required