Manager, Business Process Optimization

Norwegian Cruise Line Holdings Ltd. • Miami, FL

2d

About The Position

The Manager, Business Process Optimization, plays a supporting role in process improvement efforts that impact NCLH's operational effectiveness and efficiency. This position contributes to optimizing systems and processes, which ultimately aids the organization in achieving revenue targets.

Requirements

• Bachelor's Degree in Business Administration, Finance, Economics, Management Science, Engineering, or equivalent work experience.
• Minimum 5 years experience in Process Improvement.
• Experience in project support and change management associated with business process improvement.
• Demonstrated ability to facilitate cross-functional continuous improvement initiatives.
• Excellent analytical, problem-solving, and collaboration skills.
• Strong verbal and written communication skills for interacting with internal and external stakeholders.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office Suite, particularly Excel, for analyzing data and documenting work.
• Detail-oriented, adaptable, and team-oriented with strong interpersonal skills.

Nice To Haves

• Cruise/Hospitality experience preferred.

Responsibilities

• Collaborate closely with leadership to identify opportunities for process improvement projects.
• Utilize industry best practices and proven tools while engaging with internal stakeholders to effectively execute these initiatives, ensuring that all tasks align with organizational goals.
• Coordinate and help manage initiatives by supporting intake, prioritization, planning, and execution activities to enhance business processes across the organization.
• Collaborate on projects by handling communications, supporting training efforts, and ensuring operational readiness to achieve desired business outcomes.
• Develop flowcharts and process maps to document existing processes, assist in identifying improvement areas, and recommend potential solutions based on established metrics.
• Lead change management activities under the guidance of senior management to ensure smooth transitions during the implementation of process improvements. This includes fostering an environment that supports the effective adoption of new practices and minimizing resistance to change.
• Assist in the deployment of tools designed to measure relevant data, helping to identify key performance indicators (KPIs).
• Conduct data-driven analyses to support strategic business decisions, ensuring that insights are actionable and aligned with organizational objectives.
• Perform additional job-related functions, as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager