Manager, Business Process Improvements

BrokerLink•Toronto, ON

1d•CA$138,500 - CA$169,300•Hybrid

About The Position

Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present. We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism. We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements! Pay at BrokerLink is about much more than just salary. - Flexible work arrangements - Multiple benefits offered to support physical and mental wellbeing, Wellness account and much more - Share plan & other savings Salary range (but not limited to): 138,500 - 169,300 Incentive plan Annual bonus: 15% target, based on the base salary, with a potential payout of to 200% (subject to personal and company performance) As part of our commitment to Win As A Team, we share our success with employees through our incentive programs and Employee Share Purchase Plan (ESPP) – with BrokerLink matching a portion of your contributions. Our Group RRSP, with company matching DPSP offerings provide flexibility and long-term security for our employees beyond their careers. Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, location etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well. About the role We’re looking for a Manager, Business Process Improvements to join our growing team! In this role, you'll drive enterprise-wide process improvement projects at BrokerLink, partnering with cross-functional teams to streamline insurance operations, strengthen customer and employee experiences, and deliver measurable efficiency, quality, and cost outcomes through KPI-driven execution.

Requirements

Lean/Six Sigma and Change Management certifications are mandatory.
Master of Business Administration (MBA) required.
At least 10 years of relevant experience in the insurance industry: solid knowledge of P&C insurance operations combined with financial analysis capabilities.
Strong influence and negotiating skills.
Skilled at building sound business relationships (internal-external) using strong communication skills (oral and written) and collaboration skills.
Independent, open-minded, innovative, respectful, motivated.
Ability to manage several files at once, confidence, perseverance and a positive attitude.
Very adaptable and able to learn quickly.
Customer- and results-driven with a passion for excellence in operations to create long-term value.

Responsibilities

Responsible for developing and implementing cross-enterprise business process improvement plans, optimizing front-line operations, back-office and corporate support functions to improve customer and employee experiences, increase efficiency, reduce costs, enhance quality, and deliver incremental growth.
Analyze and map current processes and practices to identify gaps and make recommendations that achieve the organization's goals
Measure and monitor the performance of initiatives, including development and tracking of supporting business cases and KPI's for reporting to senior stakeholders
Leading cross-functional teams on process improvement projects to ensure successful, timely, and on-budget execution