Manager, Business Process Improvement & VOS

Vertiv • Westerville, OH

2d • Onsite

About The Position

The Manager, Business Process Improvement & VOS leads end-to-end ownership of small process improvement projects and contributes significantly to medium-scale initiatives across Opportunity-to-Cash (OTC), Procure-to-Pay (PTP), New Product Development and Introduction (NPDI), Sales Inventory and Operations Planning (SIOP), and/or Services within the Americas region. The Manager facilitates cross-functional working sessions independently, partners with IT and business leaders, and leverages data tools to support decision-making.

Requirements

• Bachelor's degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, Computer Science, or related discipline.
• Intermediate knowledge in all areas of project planning, development, management, and implementation.
• 8-10 years of experience in project management or exposure to at least two of the following processes: OTC, PTP, NPDI, SIOP, and/or Services.
• Experience in an international and culturally diverse organization.
• Strong written and verbal communication skills in English; other languages are a plus.
• Good communicator, confident in interacting with all levels of individuals across a variety of internal/external functions.
• Ability to analyze data, make informed decisions, and solve complex problems.
• Good attention to detail.
• Intermediate experience with ERP financial applications (Oracle preferred).
• Proficient in Microsoft Office Suite.
• Project management experience and familiarity with Agile process improvement.

Nice To Haves

• Project Management certifications (PMP, CSM, Lean Six Sigma Black Belt) a plus.

Responsibilities

• Orients quickly in unfamiliar processes
• Calibrates learning depth to the problem
• Knows when to lean on SMEs vs. invest in going deeper
• Exposure to 2+ process areas
• End-to-end ownership of small OTC, PTP, NPDI, SIOP or Services projects
• Significant contributor on medium projects
• Lead value stream and process mapping workshops
• Prepare flowcharts and reporting packages
• Perform root cause analysis
• Identify AI and automation opportunities
• Comfortable with sponsored leadership
• Can facilitate cross-functional working sessions independently
• Partner with IT for system and tool implementations
• Partner with business leaders on policies and procedures
• Liaise with Learning and Development
• Plans change management communications
• Executes training
• Moderately complex
• Multi-variable problems
• Identifies root cause and structures solutions independently
• Holds team to commitments
• Demonstrates Vertiv Behaviors
• Selects appropriate CI methods for context
• Leverages data tools to support decision-making
• Utilize VOS governance to plan, facilitate, and manage BPI initiatives
• Create and maintain projects in ServiceNow

What This Job Offers

• Job Type: Full-time
• Career Level: Manager