Manager, Business Process Engineering

Medica•Minnetonka, MN

67d•$113,400 - $194,400•Hybrid

About The Position

Medica is a nonprofit health plan serving over a million members across several states. They focus on delivering personalized healthcare experiences and collaborating with providers. The company culture emphasizes accountability, data-driven decisions, continuous learning, and collaboration. This role is key in analyzing, optimizing, and designing business processes and systems using Lean Six Sigma principles. The Manager, Business Process Engineering will collaborate with cross-functional leaders, vendors, and employees, utilizing skills in project management, Lean Six Sigma, and organizational change management. The position also involves facilitating or coaching Kaizen events and workshops to solve complex business problems and enhance member experience. Other duties as assigned.

Requirements

Bachelor's degree or equivalent experience in a related field, plus 7+ years of related work experience beyond degree within continuous improvement, Business Process Management (BPM), health plan operations, etc.
Mastery over all Lean Six Sigma concepts and tools including, Kaizen events, A3, Kanban boards, 5 Whys, FMEA, Control Plans etc.
Experience creating and implementing enterprise operating performance metrics and dashboards
Strong presentation skills required
Proven leadership ability across large cross functional teams required
Continuous improvement and implementation experience required
Health Plan/Payer and/or Healthcare operations experience required
Black Belt Certification required
Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.

Nice To Haves

PMI-PMP certification preferred
Hands-on change management experience preferred

Responsibilities

Analyze, optimize, and design end-to-end business processes and underlying systems through the application of Lean principles.
Collaborate closely with cross-functional leaders, vendors, and employees at all levels.
Utilize skills in project management, Lean Six Sigma methodology, and organizational change management (OCM).
Facilitate or coach Kaizen events and Workshops to quickly solve complex business problems.
Design optimized business processes to enhance experience and deliver on commitments to members.
Perform other duties as assigned.