Manager, Business Process Engineering

Medica•Minnetonka, MN

1d•$113,400 - $194,400•Onsite

About The Position

Medica is a nonprofit health plan serving over a million members across multiple states. We focus on delivering personalized healthcare experiences and collaborating with providers to ensure member well-being. Our team values accountability, data-driven decisions, continuous learning, and collaboration. We are committed to being there for our members and employees during important moments, fostering a community of connected care where quality service is standard and every member feels valued. We utilize an integrated approach to Lean Six Sigma for problem-solving and performance improvement. Our team analyzes, optimizes, and designs end-to-end business processes and systems using Lean principles. The Manager, Business Process Engineering is a key leadership role that collaborates with cross-functional leaders, vendors, and employees at all levels. This role requires expertise in project management, Lean Six Sigma methodology, and organizational change management (OCM). The position also involves facilitating or coaching Kaizen events and workshops to rapidly solve complex business problems and design optimized business processes to enhance member experience and fulfill our commitments. Other duties as assigned.

Requirements

Bachelor's degree or equivalent experience in a related field.
7+ years of related work experience beyond degree within continuous improvement, Business Process Management (BPM), health plan operations, etc.
Mastery over all Lean Six Sigma concepts and tools including, Kaizen events, A3, Kanban boards, 5 Whys, FMEA, Control Plans etc.
Experience creating and implementing enterprise operating performance metrics and dashboards.
Strong presentation skills.
Proven leadership ability across large cross functional teams.
Continuous improvement and implementation experience.
Health Plan/Payer and/or Healthcare operations experience required.
Black Belt Certification required.
Eligibility to work in the US; no work visa sponsorship offered.
Verification of identity and eligibility to work in the United States is required.

Nice To Haves

PMI-PMP certification preferred.
Hands-on change management experience preferred.
Proven ability to formulate content and present clearly both internally and externally.
Experience facilitating or coaching Kaizen events.
Experience creating, building, and leading cross functional teams from conception through implementation.
Advanced level of proficiency with Microsoft Teams, Visio, Smartsheet, PowerPoint & SharePoint.

Responsibilities

Analyze, optimize, and design end-to-end business processes and underlying systems through the application of Lean principles.
Collaborate closely with cross-functional leaders, vendors, and employees at all levels.
Utilize skills in project management, Lean Six Sigma methodology, and organizational change management (OCM).
Facilitate or coach Kaizen events and Workshops to quickly solve complex business problems.
Design optimized business processes to enhance experience and deliver on commitments to members.
Perform other duties as assigned.