Manager, Business Process Engineering

Medica•Minnetonka, MN

1d•Onsite

About The Position

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm, and every member feels valued. We have adopted an integrated approach to Lean Six Sigma as a problem-solving and performance improvement program. Our team analyses, optimizes, and designs end-to-end business processes and underlying systems through the application of Lean principles. Manager, Business Process Engineering plays a key leadership role in collaborating closely with cross-functional leaders, vendors and employees, at all levels, using skills in project management, Lean Six Sigma methodology and organizational change management (OCM). Additionally, the position facilitates or coaches Kaizen events and Workshops to quickly solve complex business problems and design optimized business processes to enhance experience and deliver on our commitments to our members. Also, will perform other duties as assigned.

Requirements

Bachelor's degree or equivalent experience in related field, plus 7+ years of related work experience beyond degree within continuous improvement, Business Process Management (BPM), health plan operations, etc.
Mastery over all Lean Six Sigma concepts and tools including, Kaizen events, A3, Kanban boards, 5 Whys, FMEA, Control Plans etc.
Experience creating and implementing enterprise operating performance metrics and dashboards
Strong presentation skills required
Proven leadership ability across large cross functional teams required
Continuous improvement and implementation experience required
Health Plan/Payer and/or Healthcare operations experience required
Black Belt Certification required
Client focused program, project, and process management experience including operational and cross-functional workflow optimization
Proven ability to implement cross-functional performance metrics and dashboards
Proven ability to formulate content and present clearly both internally and externally
Experience facilitating or coaching Kaizen events
Experience creating, building, and leading cross functional teams from conception through implementation
Advanced level of proficiency with Microsoft Teams, Visio, Smartsheet, PowerPoint & SharePoint
Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.

Nice To Haves

PMI-PMP certification preferred
Hands-on change management experience preferred

Responsibilities

Collaborating closely with cross-functional leaders, vendors and employees, at all levels, using skills in project management, Lean Six Sigma methodology and organizational change management (OCM).
Facilitating or coaching Kaizen events and Workshops to quickly solve complex business problems and design optimized business processes to enhance experience and deliver on our commitments to our members.
Performing other duties as assigned.