Manager, Business Process Analysis & Automation Solutions

Royal Bank of Canada•Toronto, ON

13d

About The Position

As a Manager, Business Process Analysis, AI Solutions & Automation within TCOO’s Productivity and Efficiency team, you will play a pivotal role in driving automation initiatives and delivering AI-powered solutions to complex business challenges. Working in close partnership with our Data Enablement team, you will identify inefficiencies in current processes, design innovative solutions, and oversee their successful implementation across the organization. In this dynamic role, you will serve as the critical bridge between business stakeholders and technical teams, translating strategic objectives into actionable requirements while ensuring seamless delivery of solutions that drive measurable productivity gains. You will be responsible for developing comprehensive reporting frameworks that provide leadership with critical insights, while simultaneously identifying opportunities to eliminate manual work through intelligent automation. This position requires someone who can navigate ambiguity, adapt quickly to changing priorities, and maintain momentum in a fast-paced environment where multiple high-stakes projects run concurrently. You will regularly interface with senior leadership, providing transparent updates on project progress, potential risks, and strategic recommendations that influence organizational decision-making.

Requirements

Bachelor’s degree in Business, Mathematics, Engineering, Computer Science, or related field
Experience working with cross-functional teams, particularly IT and technical stakeholders
Strong SQL skills for querying large datasets, data extraction, and analysis
Process mapping and optimization methodologies
Requirements gathering and documentation
Data analysis and reporting capabilities
Understanding of automation tools and AI solution implementation
Solution validation and testing methodologies
Ability to translate complex business ideas into detailed technical requirements
Experience facilitating communication between business and technical teams
Project coordination and stakeholder management
Risk identification and mitigation strategies
Independent Problem-Solving: Ability to analyze complex issues and develop innovative solutions autonomously
Adaptability & Flexibility: Comfortable pivoting strategies when facing obstacles or changing requirements
Executive Communication: Confident presenting progress updates, risks, and issues to senior leadership
Priority Management: Skilled at managing competing deadlines and shifting priorities effectively
Resilience: Maintains positive attitude and high performance under pressure in fast-paced environments

Nice To Haves

2-4 years of experience in business analysis, process improvement, or technology implementation
Experience with Tableau for data visualization and dashboard creation
Other data visualization tools (Power BI, etc.)
Experience with automation platforms or RPA tools
Knowledge of AI/ML concepts and applications

Responsibilities

Process Analysis & Optimization: Conduct comprehensive analysis of existing TCOO workflows, creating detailed process maps and identifying automation opportunities. Deliver process improvement recommendations with quantified efficiency gains and implementation roadmaps.
AI Solution Development & Implementation: Partner with the Data Enablement team to design, test, and deploy AI-driven solutions that address recurring business problems. Key deliverable includes successful launch of automated solutions that demonstrate measurable ROI and strong user adoption rates.
Reporting & Analytics: Develop and maintain data sets to support regulatory and strategic reporting cycles.
Requirements Translation & Technical Liaison: Serve as primary liaison between business stakeholders and IT teams, translating complex business needs into detailed technical specifications and user stories.
Solution Validation & Quality Assurance: Design and execute comprehensive testing protocols to validate that implemented solutions meet business requirements and performance standards.
Stakeholder Management & Executive Communication: Facilitate regular communication with senior leadership, providing transparent updates on project status, risk mitigation strategies, and strategic recommendations.
Change Management & Continuous Improvement: Take an active role in change initiatives related to process automation and new technology adoption, while continuously monitoring implemented solutions for optimization opportunities.

Benefits

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work

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