Manager, Business Operations - Cath Lab & Specials

ThedaCare • Appleton, WI

18d

About The Position

The Manager, Business Operations oversees operational activities, resource management, productivity and financial analysis, and regulatory compliance for ThedaCare’s Cath Lab and Cardiac Specials procedural area. The role covers locations in Appleton, Neenah, and Holy Family in Manitowoc. Responsibilities include managing team members; supporting efficient service delivery; coordinating information systems; overseeing equipment, supplies, vendors, and contracts; monitoring financial, productivity, and quality measures; developing and implementing budgets; overseeing billing, revenues, and expenditures; managing projects; and ensuring compliance with legal and accreditation standards.

The manager leads recruitment and retention, oversees daily work processes and payroll practices, and improves operational systems and processes. The role also supports financial planning and controls, manages information-system implementations and upgrades, monitors operational results, oversees third-party service providers, maintains asset records, leads charge capture, supports strategic pricing and supply-chain and capital planning, and assists clinical leadership with business concepts for providers.

Requirements

• Bachelor’s degree in business administration, hospital administration, nursing, or radiology technology, or an equivalent combination of education and experience that provides the required knowledge, skills, and abilities.
• Five years of progressive responsibility in a healthcare setting.
• Three years of leadership experience, including leading teams and/or projects.

Nice To Haves

• Cardiology and/or Cath Lab experience preferred.

Responsibilities

• Manage team members in a manner consistent with ThedaCare policies and values.
• Recruit and retain competent team members to meet departmental business-operation needs.
• Ensure daily activities and work processes produce quality outcomes.
• Oversee accurate timekeeping, attendance, and payroll practices.
• Improve operational systems, processes, policies, management reporting, information flow, and organizational planning.
• Assist with departmental financial management, planning, systems, and controls.
• Serve as project manager for new information-system implementations and upgrades.
• Implement measurement indices to track and monitor operational results.
• Oversee the activities, costs, and responsibilities of third-party, contracted, and outsourced service providers.
• Drive initiatives that contribute to long-term operational excellence.
• Maintain records and conduct activities that ensure accurate inventory of property and departmental assets.
• Lead accurate charge capture.
• Apply working knowledge of strategic pricing for assigned clinical programs, including price-sensitive procedures.
• Represent assigned clinical programs in supply-chain and capital-needs planning, supporting stewardship.
• Assist clinical leadership with business concepts for providers.

Benefits

• Continued opportunities for learning and development.
• Accessible and transparent leadership.
• Commitment to work/life balance.
• Lifestyle engagement resources, including health coaches, relaxation rooms, health-focused apps, and mental health support.
• Access and affordability offerings, including minimal or zero copays, team member cost-sharing premiums, and daycare.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager