Mgr, Business Operations

Cardinal Group Companies•Denver, CO

2d•$85,000 - $110,000•Hybrid

About The Position

The Operations and Transitions Manager will be a critical leader, responsible for driving operational excellence and strategic execution across our portfolio of properties. This role will oversee key operational functions, from budget management and property transitions to team training and technology integration, ensuring efficiency, consistency, and a superior resident experience. The ideal candidate is a proactive problem-solver with a strong background in property management operations and a passion for continuous improvement.

Requirements

5-7 years of relevant industry experience
Excellent time management and organization skills as well as a professional attitude
Ability to meet strict deadlines and prioritize
Must have excellent analytical skills, attention to detail and a strong work ethic
Ability to problem solve and think outside of the box
Willing to travel a minimum of 8-12 weeks per year
Professional written and verbal communication as well as great interpersonal skills required
Customer service focused (i.e. generating accurate and timely results and effectively communicating to team members, co-workers and management)
Ability to embody the Cardinal Culture and Cardinal’s Core Values every day

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Lead the development and implementation of operational standards and policies.
Contribute to and assist in preparing the overall operations strategy and value propositions for all Subtext properties.
Identify operational opportunities through a thorough review of portfolio-level financial reporting.
Prepare operating budgets for predevelopment communities and acquisitions.
Develop and deploy budget training for all Community Managers.
Prepare budget reminders and provide training on budgeting expectations for Community Managers.
Thoroughly review all property budgets against T12 performance and proforma before final approval.
Interface seamlessly between Subtext and Cardinal Accounting for combined financial reporting.
Oversee the entire portfolio turn preparation process, including reviewing prior year's execution and developing improvement recommendations.
Prepare comprehensive turn timelines, reminders, and resource materials for the portfolio.
Provide critical oversight for Turn Board activities.
Lead move-in planning and execution, including marketing campaigns and communications.
Develop and manage turn staffing plans.
Execute future resident contact strategies (skip prevention).
Lead Turn Office Hours for support and guidance.
Actively assist with Due Diligence (DD) efforts, including interfacing with seller's teams, participating in and coordinating DD inspections, and ensuring completion of DD requests.
Manage marketing transitions (social media, Google My Business, ILS, etc.) and comprehensive operations setup (vendors, Entrata, access systems, etc.) during acquisitions.
Participate in and maintain an on-site presence during Transitions Week.
Assist in preparations for marketing properties for sale, including preparing stay bonus proposals and interfacing with buyer's teams.
Oversee lease file audits.
Assist in potential staff transfers and submit staff stay bonuses for processing.
Lead initial and ongoing team training initiatives.
Conduct annual training sessions on budgeting, expectations, and standards.
Provide operational office hours for ongoing training and support.
Assist in operational training related to staffing changes.
Develop Standard Operating Procedures.
Conduct team interviews and oversee comprehensive team onboarding.
Oversee the implementation of new integrations, technologies, and systems.
Prepare comprehensive training materials for all new technologies.
Oversee the execution of branded resident applications.
Manage the setup and rollout of new technologies to communities.
Continuously refine and develop technology utilization at the site level.
Interface with and provide feedback to third-party technology vendors for ongoing support and evolution of services.
Actively seek "Best in Class" technology solutions to enhance the resident experience.
Provide onsite team support as needed.
Assist in market visits.
Assist the Development Team in future project underwriting, providing feedback on income and expenses based on Subtext operational standards.