Manager, Business Operations and Strategic Enablement - Remote

UnitedHealth Group•Minnetonka, MN

1d•$91,700 - $163,700•Remote

About The Position

The Manager, Business Operations & Strategic Enablement serves as a strategic partner to Provider Data and Eligibility Operations leadership, supporting executive issue management, operational performance analysis, process optimization, business reviews, and strategic improvement initiatives. This role is responsible for translating complex operational challenges into actionable recommendations, leading cross-functional process improvement efforts, identifying opportunities to improve quality, efficiency, automation, and scalability, and supporting leadership communications and decision making. The position partners closely with operations, technology, markets, payors, and stakeholders to drive continuous improvement and operational excellence across Provider Data and Eligibility Operations. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

5+ years of healthcare operations, provider data, eligibility, business operations, process improvement or related experience
Experience leading cross-functional initiatives and operational improvement efforts
Experience conducting root cause analysis and developing business recommendations
Experience documenting business processes and facilitating process improvement initiatives
Experience developing executive-level presentations, reports, and communications
Advanced Microsoft Excel and PowerPoint skills
Demonstrated solid analytical, organizational, and problem-solving skills
Demonstrated ability to influence stakeholders across multiple organizational levels

Nice To Haves

Experience supporting Facets, Epic, Xcelys, Monarch, or related healthcare operational platforms
Experience with process mapping, workflow design, Lean, Six Sigma, Operational Excellence, or Continuous Improvement methodologies
Experience identifying automation opportunities and supporting business transformation initiatives
Experience leading MBRs, QBRs, executive reviews, governance forums, or strategic planning efforts
Experience developing business cases, operational analyses, and executive recommendations
Experience supporting large-scale implementations, migrations, platform conversions, or operational stabilization initiatives

Responsibilities

Lead research, analysis, and coordination of high-priority operational issues and executive escalations
Conduct root cause analyses and develop executive-ready summaries and recommendations
Partner with operational leaders to track remediation efforts and monitor progress against strategic priorities
Provide analytical support for leadership decision making and business planning activities
Support leadership in identifying emerging operational risks, trends, and opportunities
Lead efforts to document, map, and evaluate end-to-end workflows across Provider Data and Eligibility Operations
Identify opportunities to improve quality, efficiency, automation, scalability, and operational effectiveness
Analyze current-state processes to identify rework, waste, unnecessary handoffs, bottlenecks, and process variation
Facilitate development of future-state workflows and operational models that improve performance and reduce operational risk
Partner with operational and technology teams to support implementation of process improvements
Develop business cases supporting automation and process enhancement opportunities
Monitor operational performance trends and identify opportunities for business improvement
Support strategic initiatives across Provider Data and Eligibility Operations
Coordinate cross-functional projects involving operational, technology, market, and business stakeholders
Develop performance reporting, scorecards, dashboards, and analytical tools that support operational decision-making
Track strategic initiatives through implementation and completion
Develop executive-ready presentations, communications, business reviews, and decision-support materials
Prepare materials for Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), leadership meetings, governance reviews, and strategic planning sessions
Translate complex operational information into concise messaging tailored to executive audiences
Ensure leadership communications accurately reflect operational performance, risks, opportunities, and strategic priorities