Manager, Business Information Systems

University of British Columbia•Vancouver, BC

1d•CA$10,155 - CA$15,842

About The Position

Business Information Systems (BIS) is tasked with providing comprehensive and sustainable IT solutions for our clients. Our focus is on developing, implementing and maintaining a wide range of applications and underlying infrastructure that meet the unique needs of each client. The Manager provides operational management and technical leadership for a suite of service offerings within a single reporting unit. The position manages and mentors staff in the day-to-day performance of work, participates in the development of resource plans, and provides technical leadership within various product and service lines. The Manager will lead various concurrent projects and participate as a member of a project team, committee or workgroup. This position provides leadership in the design, selection, or application of information systems to satisfy the business requirements of UBC. This position also acts as a subject matter expert, and provides operational project management, business process analysis, systems support coordination, and applications lifecycle management.

Requirements

Undergraduate degree in a relevant discipline.
Minimum of eight years of related experience including at least two years of managerial experience, or the equivalent combination of education and experience.
Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Nice To Haves

Undergraduate degree in Computer or Applied Science preferred.
Minimum of two years of managerial experience in an information systems and technology related role.
Ability to coach and mentor staff, while acting as a hands-on senior technical resource.
Ability to support staff in career planning and creating development plans to help them achieve their goals. May involve assigning work which leverages staff skills while providing valuable learning opportunities.
Substantial experience implementing, integrating and supporting a wide range of third-party applications.
Expert Knowledge of Microsoft Windows and Linux operating systems, server/network environments and hardware.
Experience managing Oracle, Microsoft SQL Server, Sybase and Microsoft Access database platforms.
Knowledge of application development tools and scripting languages.
Working knowledge of Project Management and Business Analysis methodologies and tools.
Ability to plan, organize, manage, monitor, complete, and evaluate projects within allocated time and resources allocations.
Ability to develop and deliver effective presentations and workshops.
Ability to create accurate, clear, and comprehensive software and business documentation.
Experience interacting with both technical and non-technical clients.
Excellent communication, presentation and documentation skills.
Ability to effectively manage multiple tasks and priorities and work under pressure to meet critical, time sensitive deadlines.
Excellent organizational and analytical skills.
Ability to maintain accuracy and attention to detail.

Responsibilities

Assesses variances from project plans, budgets and schedules, develops and implements changes as necessary to ensure that the project remains within specified scope and is within time, cost, and quality objectives, and keeps management aware of the situation.
Leads the assessment of client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to identify business priorities and recommends options.
Acts as a Project Manager and/or provides ad-hoc subject matter expertise. Regardless of the project role, the Manager is expected to maintain an overview of the status of all projects within their purview.
Oversees application lifecycle and applies and follows appropriate change management methodologies and best practices.
Performs formal system infrastructure audits and develops written systems procedures, standards and practices to ensure a high level of availability, security, data integrity and hardware/software compatibility.
Monitors help desk activity ensuring that trouble calls and support requests are appropriately dealt with in a timely and effective fashion.
Works with business partners and/or IT leadership to understand and anticipate business and IT project needs of a reporting unit.
Develops strategies, operating plans, performance measures/targets for a reporting unit and leads the day-to-day delivery of its programs, services and activities.
Administers unit budget and ensures for cost efficiencies.
Develops, implements, and ensures adherence to procedures, methods, standards and controls to foster operational efficiency, monitor compliance, mitigate risks, and achieve unit results.
Negotiates for, sources and obtains financial, physical, or human resources to support short-term projects and programs.
Develops and implements innovative service, business solutions, and programs , provides technical leadership and oversight on projects, and collaborates with others on integrated solutions and initiatives across other administrative/academic areas.
Develops influential working relationships across the organization, including with internal and external key customers and stakeholders.
Develops, mentors, and manages reporting Team Leads, professionals and other staff including selection, training, coaching, performance management and all other people practices.
Manages the staff performance assessment process. Reviews performance assessment feedback and conducts regular meetings with direct reports and all staff.
Provides career planning advice to staff and creates development plans to help staff achieve their career goals including assigning work which leverages their skills and capabilities and provides them with opportunities for learning.
Manages performance concerns and disciplinary action in collaboration with HR and, where applicable, a Senior Manager or Director. May provide or Provides guidance to Team Leads on more complex performance concerns and disciplinary actions
Anticipates and analyzes trends in technology and assesses the impact of emerging technologies on the business.
Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.
Performs other related duties as required.