Manager, Business Analysis & Project Implementation

FNF Canada•Mississauga, ON

79d

About The Position

FNF Canada is a leading service provider to financial institutions in mortgage processing, tax and appraisal services, and title insurance. We pride ourselves on our relentless focus on enhancing the value of our services to our clients through continuous improvement and innovation. Reporting to the Director, Strategic Initiatives & Project Implementation, the ideal candidate will be a client focused, highly professional self-starter with demonstrated experience in a similar function. As Manager, Business Analysis & Project Implementation, you will lead a high-performing team of Business Analysts while partnering closely with technology, operations, and stakeholders to drive impactful new projects, system enhancements and process improvements. The incumbent will be required to quickly develop an in-depth knowledge of FNF Canada’s proprietary National Processing System and become familiar with corollary systems and technologies. Your experience will empower your teams to ensure our people, process and technologies are optimal and always seeking opportunities of continual integration and improvements to deliver world class experience on time and of the highest quality. This role is ideal for a strategic, hands-on leader who thrives at the intersection of business needs, technology delivery, and people leadership — and who enjoys turning complexity into practical, scalable solutions.

Requirements

6+ years relevant experience in a Business Analysis or related roles
Minimum of three (3) years’ experience in leading and developing teams
Working knowledge of both Agile and Waterfall project methodologies.
Proven ability to influence across functions and deliver outcomes in complex environments
Strong project management, communication, presentation, and stakeholder management skills
Exceptional team player, positive attitude, takes initiative, and willing to help achieve success.
Conflict resolution and negotiation skills, superior interpersonal, organizational, and client-facing skills
Strong ability to learn quickly, strong customer focus, experience with cross organizational/cross-discipline delivery partners and adapt to change in business landscape and working environment.

Nice To Haves

Previous experience working with software development teams and technology-driven initiatives preferred.
Knowledge of mortgage and title insurance industry would be considered a definite asset.

Responsibilities

Lead, coach, and develop a team of Business Analysts, fostering a culture of collaboration, accountability, and continuous improvement
Oversee recruitment, training, performance management, coaching, and professional development
Create an environment that reflects FNF Canada’s values and promotes engagement, inclusion, and high performance
Leads regular individual staff and team meetings to set goals and monitor team performance. Engages and leads the team in successful accomplishment of goals.
Partner with business leaders, system owners, and end users to define operational needs, system objectives, and solution requirements
Translate complex business problems into clear, actionable business and functional requirements
Oversee the design, delivery, and implementation of system changes and enhancements in collaboration with development, QA, and project management teams
Drive the successful delivery of multiple concurrent initiatives, ensuring timelines, quality, and project outcomes are met
Serve as a trusted advisor to internal stakeholders, proactively identifying risks, dependencies, and opportunities for optimization
Build and maintain strong working relationships with clients and cross-functional partners
Analyze existing business processes and technology workflows to identify efficiencies and integration opportunities
Champion continuous improvement by applying both Agile and Waterfall methodologies as appropriate
Ensure departmental productivity and quality targets are achieved, recommending enhancements where value can be created