Manager Branch II - Penfield Branch

ESL Federal Credit Union•Town of Penfield, NY

10d•Onsite

About The Position

This position is accountable for engaging, developing and supporting team members to provide guidance and the right solutions to our customers which will build long-term mutually beneficial relationships and support the achievement of business results. This position is also responsible for meeting coaching expectations based on our published “Coaching Standards and Guidelines” as well as collaborate in continuing to make ESL a great place to work by providing visible leadership around the key building blocks to ESL’s success.

Requirements

B.A. or B.S. or equivalent experience
Minimum 4 years’ successful leadership experience or related education
Proven ability to develop, engage and motivate team
Strong communications skills a must with the ability to communicate and relate with individuals at all levels
Demonstrated critical thinking skills
Proven ability to manage and prioritize multiple responsibilities
Proficient in building customer and peer relationships
Proficient in PC applications
Must complete submission of application to the NMLS within the first week of employment and subsequently be successfully registered as a Mortgage Loan Originator through ESL
Strong commitment to our Purpose – to help our community thrive and prosper
Experience with helping members achieve financial wellness
Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper

Nice To Haves

Conversational proficiency in a second language is preferred but not required

Responsibilities

Engage, develop and support team members to provide guidance and the right solutions to our customers which will build long-term mutually beneficial relationships and support the achievement of business results. This includes Net Promoter Score target, Employee Satisfaction target, Satisfactory audits, Assigned sales measures as outlined in the sales performance reports supporting our three LOB’s; Personal, Business and Wealth, and Noninterest income and noninterest expense budget.
Perform effective coaching with all team members, tailored to individual needs with frequency that encourages sustained skill development and proactive employee engagement to make sure employees understand the customer’s point of view.
Collaborate in continuing to make ESL a great place to work by providing visible leadership around the key building blocks to ESL’s success including: Modeling ESL’s core values, Engaging in continuous self-development, Ensuring the ongoing development of talent in my area, Committing to helping employees reach their full potential, Supporting and ensuring employee understanding of and engagement in ESL’s corporate strategy, policies and processes, Supporting the VolunCare Program, and Developing and supporting a culture of recognition within my unit and across ESL in a tangible manner that, among other actions, includes the active use of established recognition tools.