Manager, Box Office
About The Position
Tarleton State University, a distinguished Doctoral National Comprehensive University, invites applications for the position of Box Office Manager in the Department of Campus Operations: Event Center. As part of a vibrant academic community dedicated to excellence in teaching, research, and service, this role offers the opportunity to contribute meaningfully to a university that values innovation, collaboration, and inclusive growth. Join us in advancing knowledge and transforming lives—on campus and beyond. Tarleton State University continues to grow its impact across Texas, with four distinct campuses located in Stephenville, Fort Worth, RELLIS-Bryan and Waco, along with a robust online community that extends our reach even further. At the heart of it all is Stephenville, where Tarleton State offers a dynamic environment for faculty and staff. From a lively live music scene and numerous local festivals to rich traditions rooted in the surrounding community, Stephenville provides a vibrant and welcoming atmosphere. No matter where you're located—on campus or online—you are part of a mission that transforms lives and makes a difference across the state of Texas and beyond.
Requirements
- Bachelor’s degree or equivalent combination of education and experience
- Five years of related experience in a box office environment, including ticket sales, general office, accounting, budgeting, personnel, marketing, and supervision
- Strong leadership and team management skills.
- Ability to prioritize and manage multiple projects and meet deadlines.
- Skills in word processing, spreadsheets, and database software.
- Analytical and problem-solving skills, including the ability to interpret data and support evidence-based decision-making.
- Excellent customer service and problem-solving skills.
- Ability to multitask, work independently and work cooperatively with others.
- Ability to handle sensitive and confidential information with discretion.
- Flexibility to work evenings, weekends, and holidays as required.
Responsibilities
- Builds and maintains event setups within ticketing software for campus events, ensuring accuracy in event details, seating, pricing, and ticket types.
- Oversees ticket sales and distribution channels, including online, in-person, and group sales.
- Manages customer service for ticketing inquiries, purchases, and event information.
- Monitors real-time ticket inventory and ensure timely reporting of sales and attendance data.
- Reconciles financial transactions and ensures proper cash handling procedures.
- Trains and supervises ticket office staff and student workers.
- Analyzes sales and attendance patterns to identify trends and opportunities for improvement.
- Resolves ticketing issues and provides solutions for customers and stakeholders.
- Ensures compliance with university, local, and state regulations regarding ticketing operations.
- Manages ticket office resources including ticketing platforms, websites, software, and hardware.
- Coordinates promotional efforts including discounts, packages, and special offers for events.
- Prepares and distributes regular reports for university leadership and event stakeholders.
- Acts as representative of Campus Operations and as valued member of TSU as part of the A&M system and performs other duties as assigned.
Benefits
- Comprehensive benefits package for full-time and qualifying part-time employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
