Manager, Box Office
Monumental Sports & Entertainment•Fairfax, VA
•Onsite
About The Position
The Manager, Box Office is responsible for the management of part-time staff. This position will focus on supporting operational Box Office activities during events at EagleBank Arena.
Requirements
- Bachelor’s Degree or an equivalent combination of education and experience.
- 4+ years Box Office experience or related management experience.
- Knowledge of Ticketmaster Host & TM1 computer systems, Microsoft Office, and Momentus Elite (formerly VenueOps).
- Flexibility to work evenings, weekends, and holidays as needed.
Responsibilities
- Supervise Box Office staff with responsibility for scheduling, evaluating performances and overseeing accurate customer service actions of all staff.
- Manage the Arena’s Group Sales and ADA programs.
- Lead the day-to-day operation of the box office and all part-time staff.
- Train new employees in box office policy and procedures, and the use of ticketing equipment.
- Assist with group sales reports and Box Office statements, settlement reports, and daily ticket sales reports.
- Oversee the reconcilement and deposit of daily sales receipts, invoice payments, and event deposits/cash advances.
- Attend staff and production meetings.
- Develop and maintain departmental policies and procedures that are consistent with EagleBank Arena policies and procedures.
- Teach and advise staff on policy changes or working standards.
- Monitor departmental operations and objectives to ensure the most effective services are being provided.
- Process internal comp requests, keep track of inventory and ticket delivery.
- Oversee donation requests and fulfillment.
- Collaborate with other departments to ensure delivery of quality services and resolve operational problems.
- Assist the Director with reports, promoter requests, show builds and managing events on Ticketmaster.
- Manage staff during events and assist with promoter needs on day of show.
- Oversee customer service issues during events, including working with Guest Services.
- Other duties as assigned.
Benefits
- health and welfare benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
