Manager, Billing & Revenue Operations

Recorded Future•Remote - Massachusetts, MA

18h•$92,000 - $137,500•Hybrid

About The Position

Recorded Future is seeking an experienced Manager, Revenue & Billing Operations to lead and scale our billing and revenue accounting processes across a global customer base. This hybrid role owns the translation of complex SaaS contracts into accurate, timely, and compliant billing and revenue outcomes, while also overseeing collections and ensuring efficient cash realization. You will partner closely with RevOps, Deal Desk, Sales and Finance leadership to ensure processes are scalable, audit-ready, and aligned with business growth. This role requires a balance of hands-on operational execution, strong judgement, and process ownership, with a focus on automation, continuous improvement, and cross-functional alignment. Please Note: This role requires the ability to work from the Boston, MA office for occasional company events/onsite meetings as needed.

Requirements

7+ years of experience in billing operations, revenue accounting, or finance operations, preferably in SaaS or technology
3+ years of people management experience or team leadership experience
Strong Order to Cash & Revenue Accounting experience
Strong experience with NetSuite and Salesforce
Experience with automation, AI, or process improvement initiatives
Strong analytical, problem-solving, and communication skills

Nice To Haves

Experience with marketplace billing (AWS, Azure) and third-party invoicing tools (e.g., Coupa, Ariba)
Exposure to Government portal WAAF, including tax and multi-entity environments

Responsibilities

Own global billing operations, ensuring accurate and timely invoice generation aligned with contract terms, pricing structures, and booking policies
Manage the end-to-end invoicing lifecycle post-Closed Won, including billing setup, validation, and delivery
Ensure alignment across Salesforce, contract terms, and NetSuite to minimize downstream errors and revenue impact
Serve as the primary escalation point for complex billing issues, disputes, and exceptions
Lead collections processes, including AR aging, follow-ups, and dispute resolution
Monitor and drive performance against key metrics such as DSO, past due balances, and collection effectiveness
Ensure timely and accurate cash application and reconciliation
Lead and own month-end close activities, including preparation and review of journal entries, balance sheet reconciliations, and revenue flux commentary
Perform and review contract analyses under ASC 606, including assessment of performance obligations, variable consideration, SSP allocation, and pricing changes
Stay current on ASC 606/IFRS15 and related US GAAP authoritative literature; perform and document technical accounting research as needed
Serve as the primary billing-to-revenue liaison, ensuring contract setup and billing schedules align with recognition requirements and downstream reporting
Act as a key escalation resource for revenue accounting, process, and deal-related issues across the Company's products, pricing, and non-routine transactions
Support annual SSP analysis and allocation for multi-element arrangements in partnership with the Director of Revenue Accounting
Manage deal review and pre-booking validation by flagging billing structures that may impact revenue recognition outcomes
Own and continuously improve billing, AR, and Revenue processes to driving scalability and efficiency
Identify and implement automation opportunities across systems and workflows
Standardize processes across regions, entities, and customer segments
Ensure billing, AR, and Revenue processes are SOX-compliant and audit-ready
Own execution and documentation of key billing and AR controls
Support external audits, including documentation, walkthroughs, and issue resolution
Maintain compliance with global tax, invoicing, and regulatory requirements
Lead, mentor, and develop a high-performing team
Establish clear goals, priorities, and performance expectations
Drive a culture of accountability, continuous improvement, and customer focus