Manager, Billing Operations- Policy Management

Walmart•Hoboken, NJ

19h•$80,000 - $202,000

About The Position

Position Summary... The Manager, Policy Management plays a critical role in defining, implementing, and maintaining policies that drive consistency, compliance, and transparency across Walmart Connect’s billing and revenue operations. Reporting to the Senior Manager, this role will help build and operationalize the foundational policy infrastructure that ensures contract terms, billing practices, and revenue processes are executed accurately, efficiently, and in alignment with corporate standards and regulatory requirements. This individual will partner closely with Finance, Legal, Sales, Compliance and Client Services teams to document, communicate, and reinforce end-to-end policies while enabling scalable, automated workflows that support the broader Revenue Cycle Management (RCM) organization. An individual in this position will be expected to perform additional job-related responsibilities and duties as assigned and/or necessary. What you'll do... Key Responsibilities Policy Development & Documentation Support the creation, documentation, and implementation of end-to-end billing policies that ensure operational consistency, compliance, and transparency. Develop and maintain comprehensive internal documentation and reference materials that clearly outline policy requirements, billing models, and execution standards. Translate policies into clear, accessible training materials and process maps and provide training of policies and contract terms to internal and cross-functional teams. Partner with Legal and Finance to validate that policies align with contractual obligations, audit requirements, and internal control frameworks. Establish and manage documentation for approval matrixes, invoice timing standards, and billing model definitions in accordance with RCM governance protocols. Support the Senior Manager in monitoring adherence to established policies and identifying potential compliance gaps or operational risks. Coordinate periodic reviews and updates of policy documentation to reflect process improvements, system enhancements, or regulatory changes. Assist in developing escalation and exception-handling processes for non-standard or complex billing scenarios. Cross-Functional Enablement & Communication Partner with Invoice, Collections, Sales and Client Services teams to ensure alignment and consistent application of billing and revenue policies across business units. Serve as a point of contact for policy clarification and interpretation, ensuring stakeholders have clear guidance on requirements and procedures. Collaborate with the RCM Automation and Oversight teams to ensure policies are embedded in system workflows and operationalized effectively. Support the Senior Manger by preparing documentation, insights, and process updates to be shared in business reviews, audit, newsletters, and governance forums. Process Improvement & Operational Excellence Identify opportunities to streamline and standardize policy-driven workflows to reduce complexity and risk. Contribute to initiatives that automate policy enforcement through system configuration or platform enhancements. Track and analyze compliance and process performance metrics to inform continuous improvement and policy refinement. Support change management efforts to drive adoption of new or revised policies across stakeholder teams. Leadership & Team Culture Model Walmart’s values of integrity, collaboration, and customer focus in all interactions. Foster a culture of accountability, compliance, and continuous improvement. Encourage knowledge sharing and cross-functional communication to strengthen understanding of policy frameworks and their business impact. Demonstrate a growth mindset by proactively identifying opportunities for efficiency and innovation within the RCM function.

Requirements

Bachelor’s degree in Business, Finance, Legal Studies, or a related field (Master’s preferred).
4–6 years of experience in policy management, contract governance, billing operations, or revenue compliance.
Strong understanding of billing policies, financial controls, and governance frameworks.
Proven experience developing documentation, training materials, or process maps for operational teams.
Excellent attention to detail with the ability to translate complex regulatory or contractual requirements into practical processes.
Strong analytical and organizational skills; comfortable managing multiple priorities in a fast-paced environment.
Proficient with ERP or CRM systems (e.g., SAP, Salesforce,) and documentation tools such as Confluence or SharePoint.
Exceptional communication and stakeholder management skills, with the ability to influence across business and technical teams.

Responsibilities

Policy Development & Documentation Support the creation, documentation, and implementation of end-to-end billing policies that ensure operational consistency, compliance, and transparency.
Develop and maintain comprehensive internal documentation and reference materials that clearly outline policy requirements, billing models, and execution standards.
Translate policies into clear, accessible training materials and process maps and provide training of policies and contract terms to internal and cross-functional teams.
Partner with Legal and Finance to validate that policies align with contractual obligations, audit requirements, and internal control frameworks.
Establish and manage documentation for approval matrixes, invoice timing standards, and billing model definitions in accordance with RCM governance protocols.
Support the Senior Manager in monitoring adherence to established policies and identifying potential compliance gaps or operational risks.
Coordinate periodic reviews and updates of policy documentation to reflect process improvements, system enhancements, or regulatory changes.
Assist in developing escalation and exception-handling processes for non-standard or complex billing scenarios.
Cross-Functional Enablement & Communication Partner with Invoice, Collections, Sales and Client Services teams to ensure alignment and consistent application of billing and revenue policies across business units.
Serve as a point of contact for policy clarification and interpretation, ensuring stakeholders have clear guidance on requirements and procedures.
Collaborate with the RCM Automation and Oversight teams to ensure policies are embedded in system workflows and operationalized effectively.
Support the Senior Manger by preparing documentation, insights, and process updates to be shared in business reviews, audit, newsletters, and governance forums.
Process Improvement & Operational Excellence Identify opportunities to streamline and standardize policy-driven workflows to reduce complexity and risk.
Contribute to initiatives that automate policy enforcement through system configuration or platform enhancements.
Track and analyze compliance and process performance metrics to inform continuous improvement and policy refinement.
Support change management efforts to drive adoption of new or revised policies across stakeholder teams.
Leadership & Team Culture Model Walmart’s values of integrity, collaboration, and customer focus in all interactions.
Foster a culture of accountability, compliance, and continuous improvement.
Encourage knowledge sharing and cross-functional communication to strengthen understanding of policy frameworks and their business impact.
Demonstrate a growth mindset by proactively identifying opportunities for efficiency and innovation within the RCM function.

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
The amount you receive depends on your job classification and length of employment.
It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices .Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart .